Virtual Agents
Increase efficiency and compliance without added staff
Many tasks in contact centers are not only monotonous but also time-consuming and can even pose compliance risks when handled poorly. This can be especially worrisome for organizations that handle complex regulations like Regulation F and the Health Insurance Portability and Accountability Act (HIPAA). TCN’s AI-driven Virtual Agents handle this by overseeing repetitive tasks compliantly, 24/7.
Richiedi una demo Visualizza il sommario del prodottoThe benefits of Virtual Agents
24/7 service
A great option for clients whose customers contact them outside normal business hours, such as during the holidays or to make a payment at 2 a.m.
Customizable agents
With an understanding of context and a good conversational flow, Virtual Agents are fully customizable and can even negotiate payments in line with your rules.
Built-in compliance
Virtual Agents maintain consistency across all channels, comply with state or federal laws and generate a full audit trail.
Receive more payments without added staff
Contact center agents are constantly tasked with sending payment reminders and initiating collections, which can be extremely time-consuming. Thankfully, Virtual Agents can handle these repetitive tasks effectively. Plus, if your customers run into trouble while making their payments, Virtual Agents also handle account resolution and prior authentication follow-up. And if a live agent needs to step in for assistance, Virtual Agents provide them with the appropriate context for each customer interaction, so they don’t miss a beat. Let your agents spend more time on serious issues while Virtual Agents handle the rest.
Esplora le funzionalità del software per contact center di TCN
Automate the monotony
Virtual Agents don’t just handle payment reminders; they can offload all the monotonous tasks your contact center is burdened with by automating things like password resets, patient outreach and account lookups. And don’t worry – this is all done using key applications for compliance and the Model Context Protocol (MCP), ensuring a seamless, compliant experience. You can have confidence that with Virtual Agents, every channel, agent type and interaction is uninterrupted and efficient.
Why choose TCN?
Simplify your tech stack
With TCN, you get all your AI and omnichannel tools in one platform, making communication seamless and your technology simplified.
Customize your AI roll-out
With TCN’s AI, you can implement as quickly or slowly as you need because you’ll only have to pay for what you use.
Implement in days, not months
Once TCN is your approved vendor, implementing TCN’s AI tools requires minimal IT lift, so your AI is up and running in days rather than months.
Cosa dicono i nostri clienti
“What I like about TCN’s AI is the fact that it’s all-encompassing. The fact that the AI is incorporated right into where the data lives and what it’s in a system that’s already doing our telephony, our digital outreach, etc., is very powerful – and it means we will have fewer roadblocks between the data and getting the answers that we need.”
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