Virtual Agents
Keep virtual agents working 24/7
Many tasks in contact centers are not only monotonous but also time-consuming and can even pose compliance risks when handled poorly. TCN’s AI Virtual Agents take care of this and more by working for you around the clock, 24/7. Built in-house and embedded in the TCN platform, you can select from templates or customize your AI agents to serve your customers the way you want.
Request a Demo View Product BriefThe benefits of Virtual Agents
24/7 service
A great option for clients whose customers contact them outside normal business hours, such as during the holidays or to make a payment at 2 a.m.
Customizable agents
With an understanding of context and a good conversational flow, Virtual Agents are fully customizable and can even negotiate payments in line with your rules.
Built-in compliance
Virtual Agents maintain consistency across all channels, comply with state or federal laws and generate a full audit trail.
Receive more payments without added staff
TCN’s AI Virtual Agents can effectively handle a wide array of tasks such as verifying the consumer, reading back the balance and negotiating payment options. If your customers run into trouble while making their payments, Virtual Agents also handle account resolution and prior authentication follow-up. If a live agent needs to step in for assistance, Virtual Agents provide them with the appropriate context for each customer interaction, so they don’t miss a beat. Let your agents spend more time on serious issues while Virtual Agents handle the rest.
A template designed for success
You don’t need to design a bot from scratch; TCN provides proven templates that can be tailored to fit your specific needs. Select the template that best fits your operation and answer the questions in the Implementation Questionnaire. From there, the TCN team will configure, test and launch it with you.
Complete the questionnaire
Provide your information by filling out the Implementation Questionnaire (where your data lives, system of record, your payment rules, etc. This will only take about 20-30 minutes to complete.)
TCN configures your template
The TCN team uses the template that is the closest match to your needs based on your questionnaire answers as a jumping-off point to build your bot in Flows Builder.
Test & run together
Review live test calls and chats, refine language, rules and transfers.
Go live & optimize
Launch, monitor results and keep improving with TCN analytics.
Automate the monotony
Virtual Agents don’t just handle payment reminders; they can offload all the monotonous tasks your contact center is burdened with by automating things like password resets, patient outreach and account lookups. TCN’s AI has access to the data flows that integrate with third-party plugins, allowing agents to retrieve customer data and take meaningful actions. You can be confident that with Virtual Agents, every channel, agent type and interaction is uninterrupted and efficient.
Explore all the features of TCN’s contact center software
Everything a conversation needs, out of the box.
Six building blocks power every TCN agent. Turn on what you need, set your rules and the TCN team will configure the flow for you.
- Account verification
- Transfer to a human
- Read account balance
- SMS messages
- Offer payment options
- FAQ
Why choose TCN?
Simplify your tech stack
With TCN, you get all your AI and omnichannel tools in one platform, making communication seamless and your technology simplified.
Customize your AI roll-out
With TCN’s AI, you can implement as quickly or slowly as you need because you’ll only have to pay for what you use.
Implement in days, not months
Once TCN is your approved vendor, implementing TCN’s AI tools requires minimal IT lift, so your AI is up and running in days rather than months.
What our clients are saying
“What I like about TCN’s AI is the fact that it’s all-encompassing. The fact that the AI is incorporated right into where the data lives and what it’s in a system that’s already doing our telephony, our digital outreach, etc., is very powerful – and it means we will have fewer roadblocks between the data and getting the answers that we need.”
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