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Training and Support

You won’t find a better customer experience, anywhere

TCN doesn’t believe in treating clients differently based on tiered customer service plans. No matter what suite of products you use, 24/7 top-of-the-industry customer training and support is your luxury, at no cost to you — an industry phenomenon.

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Everything you need for an effortless experience

TCN is continuously developing new and improved products and features to ensure you always have access to state-of-the-art technology. But that’s not all — the only thing better than TCN’s technology is its people. A dedicated training and support team will personalize your contact center operations and ensure you are running as smoothly as possible, starting at implementation and never dropping off.

New user training

TCN goes above and beyond to ensure you receive comprehensive support in maximizing your contact center software. From day one, your dedicated account management team will be there with direct training, troubleshooting, weekly status meetings, and more — and we won’t leave you once you go live.

On-site visits

Say goodbye to navigating user manuals on your own. Our committed team offers complimentary on-site visits, delivering hands-on assistance. No more struggling in isolation – our experts will be there every step of the way to provide the guidance you need.

Learning center

Reference materials will also be available for you to search for answers to specific questions, receive reminders and learn new features. However, the cherry on top is that this material will always be supplemented with personalized support.

TCN follows through

At TCN, we prioritize consistent and committed customer service throughout your entire journey with us. No longer will you experience fleeting positive support only during contract renewals. Our promise is to provide you with a dedicated team that stands by you every step of the way, ensuring exceptional support and assistance throughout your entire relationship with TCN. Say goodbye to intermittent customer service and welcome a reliable and ongoing partnership with us.

A team made just for you

You deserve to be able to get the help you need without having to leave voicemails or open a ticket — only to wait for days for a response. With your committed account management team on your side, you can get the help you need on your first call. You’ll never have to wait long periods of time to get an email response because your account manager won’t have hundreds of tickets to sort through.

An added bonus — with the average tenure of TCN’s customer service team being 12+ years, don’t worry about being passed around between departments. Stay with who knows you best, without the hassle of dealing with premiums or tiers.

TCN’s no-contract culture

Because cloud contact center software doesn’t require the inflexibility of on-site software, there should be no reason for contact center platforms to lock clients into term agreements of any length. So why do they? 

At TCN, we don’t believe in forcing your business; we believe in earning it. Operator’s platform speaks for itself, and TCN’s dedicated account management teams will ensure you are happy with staying committed to TCN, not coerced to. Have peace of mind that TCN has your best interest at heart with its no-contract promise, where you don’t have to pay for premium customer support.

Learn more about TCN’s no-contract promise.

What makes TCN stand out

Simplified configuration and efficient updates

Not only will you find Operator easy to understand and use, but all clients will enjoy cost-free and automatic updates. Plus, customizations are much quicker to integrate because Operator is configured simpler than other software platforms.

Effective coordination of local and global strategies

Your committed support team is there to help your operations run smoothly and your contact center continue to improve. TCN will be there to assist you in making the most of your strategies in various markets.

Guidance and exploration of features

Because your account manager will ensure you have access to everything you need to be successful while utilizing your existing solutions, you will be empowered to unlock your full potential.

Customized solutions for unique requirements

Operator, combined with TCN’s outstanding training and support, is impressive enough — although, situations that require specific contractual work do sometimes come up. If there is something outside the scope of our extraordinary service, TCN is happy to discuss these needs.

Go live in record time

When you select a cloud contact center software platform, you don’t want to spend weeks training your agents and preparing to go live. Because Operator was built with you in mind, your contact center will be ready to dive in headfirst in as little as 24 hours. 

TCN’s industry-leading rapid implementation speaks to the simplicity of Operator’s power. TCN does so much more than others in the industry to get you up and running as smoothly as possible. And the best part? Except in rare cases, we don’t charge any set-up fees!

What our clients are saying

“[TCN’s] true differentiator — TCN’s staff is beyond responsive and helpful, even anticipating our needs as our business has changed and grown…they take our business very personally.”

SVP & COO of Access Receivables Management

Experience the true support of TCN