TCN + Zoho
TCN for Zoho
With TCN for Zoho, you get an innovative call center solution that directly integrates into your Zoho platform, helping sales reps and support agents handle more calls more effectively. Say goodbye to juggling different tools and platforms for managing customer interactions.
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The integration built for better conversations
TCN understands the importance of providing a unified solution for your business needs, and that’s why it’s joined forces with Zoho to bring you a comprehensive and streamlined customer engagement platform.
Unmatched efficiency
Manage your customer interactions seamlessly within Zoho products, ensuring a smooth workflow for your team.
Personalized customer experience
Tailor conversations based on customer history and preferences. TCN empowers your team to deliver a more personalized customer experience.
Cost-effective
Get the most out of your software and eliminate the need for separate subscriptions or monthly minimums.
Stay consistent with one platform
Consolidating communication and customer relationship management into one enables a unified approach to managing your call center. Not only does this simplify the customer journey, but also your team’s ability to provide faster, personalized service based on data, not a hunch. Delivering a consistent customer experience doesn’t need to be complicated.
Features you get with TCN + Zoho
Screen pop-ups for calls
Receive screen pop-ups for incoming and outgoing calls to instantly see who is calling you or being called. The pop-ups that appear in Zoho provide detailed information and contextual access to the historical interactions with the contact.
Click to dial
Call your customers and leads directly from your Zoho account with a single click using click to dial.
Automatic call logs
All incoming and outgoing call activities are logged automatically inside the Zoho platform.
Call recordings
Access call recordings directly from the Zoho call logs. If a call has been recorded, the option to playback the call will appear.
Explore all the features of TCN’s call center software
Real-time insights lead to better decisions
Pairing TCN’s Performance Analytics with its industry-leading Workforce Optimization gives managers real-time data and dashboards for increased efficiency. Tracking key KPIs allows your entire organization to track how your agents and call center are performing at all times. These KPI reports and dashboards are also delivered automatically for performance reviews.
What our product experts are saying
“TCN’s cloud-based delivery model allows clients to easily scale and adjust to evolving business needs. The open architecture coupled with extensive automation capabilities make for an extremely effective and modern platform.”
Global Lead Analyst ISG