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Workforce Management

How It’s Powered

Eliminate time-consuming modification processes for increasing your workforce engagement. TCN’s cloud-based platform provides a fast and streamlined approach to automated scheduling and forecasting.

A forecasting and scheduling application ensures you reach optimal results for your contact center. TCN’s Workforce Management powered by CommunityWFM provides advanced technology to help organizations schedule and plan ahead with management dashboards and automatic forecasting.

Monitoring Reporting Leads to Increased Productivity

Call center reporting shows the details of your daily scheduling and operations. Outdated platforms can interfere with accurate results, but having state of the art cloud-based technology helps eliminate those risks. With Workforce Management software, you can track agent attendance and performance with automated dashboards. Doing so provides information that helps identify trends your contact center will experience in the future.

Transform Your Workforce Management

Forecasting

  • Omnichannel Forecasting
  • User Definable Data Selection
  • Combine Spreadsheet Data into Forecasts
  • Unlimited Forecast Creation

Scheduling

  • Quick and Accurate Schedule Optimization
  • Schedule Re-Optimization of Selected Events
  • Automated End-to-End Scheduling Bidding
  • User-Adjustable Efficiency Measurements

Request a demo to see how TCN empowers call centers with the right tools and helps organizations plan for the days ahead.

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