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Integration and Automation

TCN takes what you have and exceeds your expectations

TCN’s contact center platform seamlessly integrates with your CRM and applications to provide you with a stress-free experience. TCN works with you to create a simple, customized, and easy-to-use platform that best meets your needs.

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See why TCN was named an industry Product Challenger

Open integrations with leading solutions

Our open API services allow for customized integration with your business’s application. The entire TCN Operator platform uses an advanced API framework that directly allows for simple or complex integrations to your application. It’s simple, clean and easy to use. Automate tasks and services that improve overall performance while reducing human error.

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Automation in focus

Effective automation is crucial for every contact center and business. It benefits operators and customers by saving time, reducing costs, ensuring consistent service and allowing customers to self-service. Automation enables operators to focus on strategic thinking rather than tactical execution, which creates a path for customers to receive excellent service without overwhelming agent resources. These solutions provide frameworks for AI enablement and integration into third-party services – including payments, data and CRMs.

Don’t just take our word for it.

“The implementation process was smooth and timely, and I can always rely on customer support when I need it. We love working with TCN, they address all our needs in a timely, professional fashion, and everything runs smoothly on a daily basis.”

Lee Enterprises