Intelligence, Reporting, and Analytics
Data is a big word, but you know how to use it.
Get a look at the big picture with TCN’s robust reporting tools by pulling back the covers on your call center’s data. Intuitive dashboards keep you in the know about your agents, overall site performance, speech analytics, and individual metrics that help you discover new insights.View Demo
Discovering Your Data Insights Starts Here
Take control of your data and make informed decisions by having a complete view of your agent and customer interactions.Learn More >
Discover real-time insights with full-text transcriptions and PCI redactions of 100% of your calls at your fingertips.Learn More >
Don’t just take our word for it.
“User-friendly and quick to deploy. A host of tools makes reaching our customers a snap. TCN’s taken the hassle out of monitoring and reporting and given us the tools we need to get more value from our agents and managers.”
First Collection Services