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Visually Impaired Agent Solutions

TCN delivers the best cloud call center solutions in the industry to visually impaired call centers across the globe.

TCN has optimized its award-winning contact center platform to work with Job Access With Speech (JAWS) and has made it accessible to agents everywhere. JAWS is the world’s most popular screen reader, developed for computer users whose vision loss prevents them from seeing screen content or navigating with a mouse.

Dial Smarter

All TCN’s features and productivity tools are included to use with our visually impaired solutions.

  • A customizable solution to meet the accessibility needs of your employees
  • With cloud-based technology, visually impaired agents can work remotely from the convenience of their own home
  • Optimized to work with Job Access With Speech (JAWS) – the world’s most popular screen reader – to assist users with vision loss to navigate call center dashboards and screen content
  • Helps visually impaired agents navigate TCN’s call center platform workflows via hotkeys that leverage JAWS functionality during both incoming and outgoing calls, while audible tones signal the connection of an incoming call

Providing these tools to visually impaired individuals provides more opportunities for jobs and satisfaction in the workplace.

Increase agent productivity and efficiency in day-to-day interactions, resulting in happy customers.

Request a demo to see how TCN empowers call centers with the right tools and helps organizations plan for the days ahead.