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• 3 Ways Predictive Auto Dialer Software Can Improve Outbound Call Center Efficiency - In the fast-paced modern call center, agents don’t have time to look up a phone number, read information about a lead, and manually dial each digit. It’s time to say goodbye to call center agents spending precious time personally dialing calls — only to have every third attempt result with someone answering the phone. In a call center, time is money. It’s essential that your organization utilizes its resources to get the best results possible. With a predictive dialer, your agents can be productive and stay at their peak efficiency level. Predictive dialers use an algorithm to predict the average… Continue Reading »