Cloud Contact Center Solution

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We are TCN: Your Call Center Solution in the Cloud

So that's who we are. And what do we do? We innovate to provide award-winning solutions and customer service to contact centers, collection agencies, Fortune 500 companies - you name it - through our cutting-edge technology. We provide multi-channel and customizable inbound, outbound and IVR solutions. No matter your company's size, location, or application, TCN can scale and flex to meet your business needs. Give us a call.

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Creating Happy and Effective Agents: Discover the unlimited benefits of a cloud-based solution.

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A head-to-head hosted champion challenge.

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TCN
wins big!

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Featured Blog:

TCN To Showcase Latest Cloud Contact Center Features at IQPC’s 2019 Customer Contact Week in Las Vegas- WHAT: The world’s largest customer contact event, 2019 Customer Contact Week, will bring together more than 2,500 contact center and customer care professionals and more than 200 exhibitors on June 24-28, 2019. The conference will celebrate 20 years of customer contact champions while introducing cutting-edge technology and innovations for the industry. During the 2019 Customer Contact Week Conference, TCN – a leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide – will showcase its comprehensive cloud contact center platform, proven to optimize operations, improve agent efficiency and increase customer satisfaction. TCN will feature its… Continue Reading »

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What Our Clients Are Saying

What has really helped us is the new TCN interface platform for outbound IVR messaging. With TCN’s outbound ability to utilize customized thresholds for sequential dialing, I get 3 times the link-backs for the same number of accounts. It has made all the difference for us.
— Ryan Kazmark | PnB Capital NY
We have been impressed with the flexibility of TCN’s Platform 3.0 and its excellent customer service. Since partnering with TCN, it’s become clear that our previous dialing platform was just a shell in comparison to the functionality provided by TCN. The gap is so significant that we’ve seen an 80 percent growth rate in outbound dialing rates.
— Dan Kanan | SMA Associates
TCN provides us the absolute best system at the best price. As a small business every dollar counts and I’m glad to say TCN has increased our earnings. We look forward to a lasting relationship for years to come. Thanks TCN!
— Reese T. Basile | National Bureau Collection Corp.
As a manager in a contact center environment I see so much value in having agents on the phone, who are fully informed, instantly! TCN makes that happen. The time consuming activities such as dialing, looking up accounts, and leaving messages, are all automated. At RSI we strive to be the best and to use the best systems available. TCN is it.
— Heath Morder | RSI
TCN was the very best predictive dialer and blast dialer choice for ERI because of the feature to value ratio. They have exactly what we need at a reasonable price. The true differentiator—TCN’s staff is beyond responsive and helpful, even anticipating our needs as our business has changed and grown. Whether it is presenting enhanced TCN capabilities or supporting us on new regulatory requirements for messages – they take our business very personally.
— Katherine Bryan | ERI
We’ve been impressed with TCN’s cloud-based call center technology. Utilizing TCN's hosted solution has enabled us to do what we do best—collect and service debt. Our agents like the system and its ease of use. It has also enhanced the level of service we provide through TCN's call recording and enhanced BI reporting.
— Tony Pampena | NCRI Canada
Motivated to switch to a solution with automated payment capabilities, TCN’s installation process couldn’t have been easier. The entire process was completed within one hour. We’ve been so pleased with the level of customer service we’ve experienced so far and we look forward to seeing how TCN will continue to streamline our workflow.
— Debbie Nobbe | ClaimAid Self Pay Solutions
We’ve been impressed with TCN’s VocalVision cloud-based phone service. They have been very willing to customize the solution to meet our employee’s accessibility needs. So, our employees like the system and its ease of use. It has enhanced the level of service we can offer our customers through its call recording and time reporting capabilities. In the future, we plan to use the system to measure and report productivity and utilization metrics, just as we do in our manufacturing environment.
— Jim Kerlin | Beyond Vision

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