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We are TCN: Your Call Center Software Solution in the Cloud

So that’s who we are. And what do we do? We innovate to provide award-winning solutions and customer service to contact centers, collection agencies, Fortune 500 companies – you name it – through our cutting-edge technology. We provide multi-channel and customizable inbound, outbound and IVR solutions. No matter your company’s size, location, or application, TCN can scale and flex to meet your business needs. Give us a call.

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Creating Happy and Effective Agent Connections: Discover the unlimited benefits of a cloud-based solution.

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Featured Blog:

  • A Beginner’s Guide to Speech Analytics Speech recognition technology has come a long way. Gone are the dark ages of call centers not being able to retrieve data analytics concerning their customers’ experiences. Utilizing speech analytics may be one of the first steps your call center can take to understand your customers fully. Not only does speech analytics help the customers of now, but the customers of the future. Here is TCN’s Beginner’s Guide to all things speech analytics.  What is Speech Analytics? Essentially, speech analytics retrieves and extracts information from customer interactions over the phone. It uses speech recognition technology that identifies certain words, phrases,… Continue Reading »

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