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debt management and collections system

Collections / ARM

Whether you call it Collections or Account Receivables Management (ARM), TCN delivers the best cloud call center technology in the industry. Our software increases revenue and recovery rates with an intelligent, predictive dialer solution. This boosts agent productivity by eliminating wasted time on manual calls or in between calls and allowing agents to spend more time on live, meaningful calls. Smarter connections lead to increased collections.

Compared to On-Premised, Reduce Costs

With TCN’s predictive dialer you can immediately increase your promise-to-pay rates.

  • Increase “right party” contacts by up to 288%
  • Increase agent talk time by up to 169%
  • Increase answering machine detection by up to 45%
  • Ready/idle time reduction by up to 43%
  • FTE (full-time employee) reduction by up to 44%

Immediate Results for Your Agency

  • Unlimited capacity
  • Fluid auto pacing
  • Increased answering machine detection rates
  • Broader account penetration
  • Agent screen pops
  • Integrates with all CRMs and Collectors Software
  • Collectors become inbound agents taking pre-qualified right party calls
  • Prerecorded messages free up collectors’ time
  • Pay over the phone or via an internet portal

Looking to collect even more with TCN’s included features?

  • Predictive Dialing Utilizing Agent Gateway
  • Manual Dialing / Preview Dialing
  • Conditional Dialing / Sequential Dialing
  • Call Recording
  • AgentSMS
  • VocalDirect
  • Advanced Reporting and Analytics

Interested in incorporating a voice and text strategy to your call center? Learn more about our Inbound and Outbound software to see if TCN’s cloud-based call center platform is right for you.

Request a Demo: Click or call today and let TCN help transform your contact center.

Related Resources


See how TCN has helped contact centers in the collections industry.

Download Case Study