Chat
Help your customers find solutions faster
Serve more customers, more conveniently with a chat solution. Agent-involved chat keeps you in contact with your customers while increasing efficiency and satisfaction.
Request a Demo Product BriefMeet your customers on the channels they love most
Increase productivity
Allow agents to manage multiple chats simultaneously and confidently.
Reduce wasted time
Save time between each conversation by connecting the next customer with an agent instantly.
Increase effectiveness
Provide consumers with more options to contact your business and find resolutions quickly.
Customer convenience for the win
Keep up with trends and changing preferences by meeting your customers wherever they are with Chat. Contacting consumers through their preferred method of communication that allows them to communicate via mobile phone, computer, etc., maximizes convenient options for reaching out to your business.
Keep things moving with maximized agent efficiency
Allow agents to maximize efficiency and handle more customers at once with the Chat tool. With the ability to monitor multiple chat conversations, agents can know which customers are waiting for a reply and who is responding.
A deeper look into what Chat has to offer
Chat Flows
Leverage conversational pipelines that automate AI-powered chatbots with TCN Flows. As a powerful, no-code automation tool, Flows transforms your customer service by enabling you to handle a wide range of customer inquiries and tasks. Provide instant support by guiding customers through various processes, from answering FAQs to completing transactions, while also freeing up agents to handle more complex issues.
Monitor agent activity
Managers can get a view of which agents are active, their status and how many active conversations are occurring.
Priority notifications
Get color-coded chat breakdowns of a conversation’s urgency to know who needs help first.
Customizable appearance
Personalize and tailor the chat widget to have customized forms, colors, greetings, etc.
Canned messages
Quick replies are saved for agents to conveniently and efficiently communicate with customers.
Chat conversations that keep you compliant
Strengthen your compliance efforts by having everything documented. All conversations saved in the Chat tool help safeguard your contact center from compliance risks.
What our clients are saying
“One of the things that we love most about TCN is how easy and clean the Operator platform is. Our contact center agents can quickly navigate calls and accounts — it’s intuitive. Right from the beginning, our implementation team has stood by our side and provided us with a level of customer experience you won’t find anywhere else.”
Tom Oldani, President, CEO
Arbor Professional Solutions