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Chat

Help your customers find solutions faster

Serve more customers, more conveniently with a chat solution. Agent-involved chat keeps you in contact with your customers while increasing efficiency and satisfaction.

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Meet your customers on the channels they love most

Increase productivity

Allow agents to manage multiple chats simultaneously and confidently.

Reduce wasted time

Save time between each conversation by connecting the next customer with an agent instantly.

Increase effectiveness

Provide consumers with more options to contact your business and find resolutions quickly.

Customer convenience for the win

Keep up with trends and changing preferences by meeting your customers wherever they are with Chat. Contacting consumers through their preferred method of communication that allows them to communicate via mobile phone, computer, etc., maximizes convenient options for reaching out to your business.

Keep things moving with maximized agent efficiency

Allow agents to maximize efficiency and handle more customers at once with the Chat tool. With the ability to monitor multiple chat conversations, agents can know which customers are waiting for a reply and who is responding.

A deeper look into what Chat has to offer

Monitor agent activity

Managers can get a view of which agents are active, their status and how many active conversations are occurring.

Priority notifications

Get color-coded chat breakdowns of a conversation’s urgency to know who needs help first.

Customizable appearance

Personalize and tailor the chat widget to have customized forms, colors, greetings, etc.

Canned messages

Quick replies are saved for agents to conveniently and efficiently communicate with customers.

Chat conversations that keep you compliant

Strengthen your compliance efforts by having everything documented. All conversations saved in the Chat tool help safeguard your call center from compliance risks.

Arbor Professional Solutions

What our clients are saying

“One of the things that we love most about TCN is how easy and clean the Operator platform is. Our call center agents can quickly navigate calls and accounts — it’s intuitive. Right from the beginning, our implementation team has stood by our side and provided us with a level of customer experience you won’t find anywhere else.”

Tom Oldani, President, CEO

Arbor Professional Solutions

Start communicating more with customers today