Episode 12: Navigating the Gray Areas of Customer Service
Can AI handle customer service "gray areas"? Jeff Toister talks about human judgment and the future of training the next generation of CX experts.
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CloudCast
Episode 11: AI’s Place In Contact Centers
CX expert Jeff Toister joins TCN to discuss his book "Human Service," The Skills AI Can't Replace, and avoiding the customer service "efficiency trap."
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Episode 10: SMS/MMS/RCS Differences
This episode of TCN’s CloudCast decodes the changing rules of business texting, helping you navigate carrier guidelines, embrace interactive experiences, and stay compliant.
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Episode 9:Meet Andy Brooks, TCN UK’s New Account Manager & SDR
Meet Andy Brooks, TCN UK’s new Account Manager & SDR. Andy joins the team with a strong focus on building lasting client relationships and identifying new growth opportunities.
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Episode 8: TCN’s 2025 UK Consumer Survey Highlights
Learn how to leverage multiple communication channels to boost your contact center's efficiency and enhance the customer experience from start to finish.
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Episode 7: Saving Money, One Agent at a Time
Are subtle inefficiencies secretly draining your contact center's budget? Find out how to solve this in this episode of TCN's CloudCast, and don't let wasted seconds turn into lost profits.
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Episode 6: Save Time and Do More with Chatbot Flows
TCN product specialist discusses core features of TCN’s Chatbot Flows and how it uses advanced automation to handle complex, unscripted customer issues.
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Episode 5: TCN’s 2024 US Consumer Survey Highlights
Listen in as we learn about 2024 US consumer highlights and what strategies you can implement to improve the consumer experience.
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Episode 4: TCN’s 2024 UK Consumer Survey Highlights
Listen in as we learn about 2024 UK consumer highlights and what strategies you can implement to improve the consumer experience.
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Episode 3: Changes and Challenges in RCM Today
Welcome to TCN’s CloudCast! In this episode, we are thrilled to have Scott Brownlee, Director of Product Training & Customer Engagement at TCN, join us to discuss the dynamic world of Revenue Cycle Management (RCM) in healthcare, recent challenges in the industry, and strategies to overcome them.
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Episode 2: Celebrating 25 Years of Excellence
Jesse Bird joins our latest CloudCast episode as we celebrate TCN's 25-year anniversary. Reaching the 25-year mark is a testament to the hard work, dedication, and vision of everyone at TCN.
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Episode 1: TCN’s Unique Approach to Billing & IVRs with Tony Ort
On our very first episode of CloudCast, Tony Ort joins us to discuss TCN's unique approach to billing and IVRs.
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