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TCN Privacy Policy

We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, and information volunteered by the consumer (such as survey information and/or site registrations). The information we collect is used to improve our Web pages’ content and the quality of our service and is not shared with or sold to other organizations for commercial purposes, except to provide products or services you’ve requested, when we have your permission. Such exceptions apply only to TCN clients and would be shared only with TCN partners handling Data Management or Accessibility options, or TCN clients or potential clients looking for references on services, etc. In such a case, your permission will be obtained before making your information available.

If you are a TCN client wishing to port telephony services off of the TCN platform, we would need to confirm your information with the Telephony service provider(s) you have engaged in taking over the applicable service. Incorrect validation information would not be confirmed.

Additionally, your information may be shared under the following circumstances:
It is necessary to provide information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to any person’s physical safety, violations of Terms of Service of the specific application, or as otherwise required by law.

TCN, Inc. is subject to the United States Federal Trade Commission (FTC).

Information Gather and Usage

We do not collect personally identifiable information from our visitors other than what is supplied to us voluntarily. When you register voluntarily to be contacted via our Contact Us link or receive a Demo for any TCN, Inc. product, we ask for information such as your name, company name, email address, etc.

TCN, Inc. uses collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, and research. TCN, Inc. does not share your personal information with non-agent third parties unless explicitly approved by you. Please see Data Storage & Third Party Transfer section below for TCN’s agents under normal operations. TCN, Inc. processes telecommunications data on behalf of such data owners from the countries they reside in. Such information is confidential and provided only to its owners. If you use the Site without registration, the only information we collect will be non-personal information related to your IP address, web browser, and operating system.

TCN, Inc. recognizes an individual’s right to access their own data. Individuals wishing to review, correct, delete or otherwise amend their personal information may do so by following the steps listed below under Privacy Complaints by European Union Citizens, or Privacy Complaints by Swiss Citizens, respectfully.

Cookies

A cookie is a small amount of data, which often includes an anonymous unique identifier sent to your browser from a website’s computers and stored on your computer’s hard drive. Cookies are required to use the TCN, Inc. services. We use cookies to record current session information but do not require permanent cookies.

Data Storage & Third Party Transfer

TCN, Inc. uses its own equipment primarily and hosting. Still, for certain services, it uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run our services. Although TCN, Inc. owns the code, databases, and all rights to TCN, Inc. hosted applications, you retain all rights to your data. TCN, Inc. is potentially liable for onward transfers to third parties of EU or Swiss individuals’ personal data received according to Privacy Shield. TCN, Inc. only shares data with agent partners in providing contracted services for clients. TCN, Inc. does not share information with non-agent partners and does not expect to do so in the future. If this changes, individuals will be given an option for opting out of the sharing of their information with third parties.

Disclosure

TCN, Inc. may disclose personally identifiable information under special circumstances, such as to comply with subpoenas or when your actions violate the Terms of Service of any of our applications. We may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. TCN allows individuals to limit the use or disclosure of personal information by emailing us at privacy@tcn.com or through written correspondence to TCN’s corporate offices.

Changes & Acceptance of TCN, Inc. Website Policy Terms and Conditions

Using this site, you signify your agreement to the terms and conditions of TCN, Inc. Communications Website Privacy Policy. At our sole discretion, we reserve the right to change, modify, add, or remove portions of this policy at any time. Please check this page periodically for any changes. Your continued use of the TCN, Inc. Communications Web Site following the posting of any changes to these terms shall mean that you have accepted those changes.

EU-US Privacy Shield & Swiss-US Privacy Shield

TCN, Inc. uses annual self-assessments to assure compliance with the EU-US and the Swiss-US Privacy Shield as set forth by the US Department of Commerce regarding collecting, using, and retaining personal data from the countries of the European Union and Switzerland, respectively. TCN, Inc. has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program and to view our certification page, please visit https://www.privacyshield.gov/.

Although TCN, Inc. does not require any specific piece of personal information beyond a phone number in the normal course of business, our clients will often utilize additional points of reference, including (but not limited to): names, addresses, additional contact information, and basic information regarding accounts or credit, like account numbers or balances. TCN, Inc. does not share nor make this information available to any other clients, groups, or individuals, except as noted in the disclosure statement above.

Our privacy policy above serves as our statement of adherence to the EU-US and Swiss-US Privacy Shield principles. We encourage you to use the contact information provided herein to inform us of any complaints or disputes you may have regarding the use of your personal information. We will thoroughly investigate the matter internally and make every effort to attempt to resolve the issue quickly. If your dispute cannot be resolved internally, we agree to dispute resolution with the Better Business Bureau as our third-party resolution provider.

Privacy Complaints by EU and Swiss Citizens

In compliance with the EU-US and the Swiss-US Privacy Shield principles, TCN, Inc. commits to resolve complaints about your privacy and our collection or use of your personal information. Citizens in the European Union or Switzerland with inquiries or complaints regarding this privacy policy, or those wishing to correct, amend, or delete inaccurate data, may contact TCN, Inc. by mail at TCN, Inc., 162 N 400 E B200, Saint George, UT 84770, USA. As TCN, Inc. would be considered a Data Processor and not a Data Controller, requests to alter or remove data will likely need to be forwarded to the specific TCN client handling this particular data. This will likely require the individual to contact the TCN client directly.

TCN, Inc. has further committed to refer unresolved privacy complaints under the EU-US and Swiss-US Privacy Shield Principles to BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/privacy-shield-complaints/ for more information and to file a complaint.

Please note, if a complaint is not resolved through these channels, under limited circumstances, a binding arbitration option may be available before a Privacy Shield Panel.

Questions

Any questions about this Privacy Policy should be addressed by mail to: TCN, Inc., 162 N 400 E B200, Saint George, UT 84770 USA.