About Us
A leading provider of call center software
TCN is a trusted provider of call center software, powering thousands of businesses with customer communication while improving operational efficiency. Supporting billions of interactions each year, our software is powerful, flexible and scalable to meet the needs of any business.
TCN by the numbers
8
Data Centers
1500+
Clients
200+
Employees
6
Offices
Our mission
TCN strives to be the go-to, one-stop provider of scalable and affordable contact center software to businesses of all sizes, regardless of industry. We are committed to delivering exceptional technology and service, enabling our customers to streamline their communication needs. We believe in fostering a culture of collaboration and continuous improvement as we work to eliminate the need for long-term contracts and complicated pricing models in the contact center industry.
Our values
Transparency • Trust • Customer Commitment • Innovation • Collaboration
Our story
Founded in 1999, TCN supports billions of interactions every year. We’ve stood at the forefront of cloud call center software for over two decades and pushed the boundaries of innovation, exceeding our client’s service expectations.
1999
TCN is founded
TCN is founded in St. George, UT, and starts selling an industry-first, cloud-based automated voice broadcasting platform to the financial services industry.
2005
TCN expands to Canada
TCN celebrates its first international office in Toronto, Canada.
2010
Inbound & Agent Gateway
Inbound and agent capabilities are introduced, expanding TCN’s reach into different markets and verticals.
2015
TCN + Global Connect
TCN and Global Connect merge and quickly begin working to combine feature sets into one platform.
2016
ClearTouch, a TCN company
TCN opens a subsidiary in India under the ClearTouch brand, meeting the demand of India’s growing economy and diverse call center needs.
2018
Hello, Operator
TCN launches the first release of Operator, an award-winning call center software, setting the groundwork for a more modern agent and manager experience.
2020
A global pandemic
During a worldwide pandemic, TCN leverages its cloud-native platform, to power tens of thousands of agents to work at home.
2022
C3 users unleashed
TCN hosts its first user group conference, C3, filled with training, education opportunities and motivational keynotes.
2023
Workforce Engagement released
TCN Operator offers more with the release of Workforce Engagement and scorecards, allowing managers to maximize individual agent productivity.
Hello, Operator
TCN Operator features a holistic set of easy-to-use, automated agent tools and advanced apps for orchestrating omnichannel communications. TCN’s secure platform integrates seamlessly with leading CRMs and APIs.
Operator OverviewCareers
We’re hiring! Explore current opportunities.
Meet the team
Decades of call center and software experience.
Newsroom
Catch up on recent news and articles.