VocalDirect
Voicemail delivery has never been more simple
Say goodbye to wasting time with fruitless outbound calls. Instead, with TCN’s VocalDirect solution, empower your agents to communicate with your consumers in a timely manner by delivering messages to their voicemail inbox without wasting time listening to the phone ring. This way, your agents can spend their time chatting with people who are ready to talk.
Request a demoConfidently direct voicemail messages
No required minimums
TCN’s pay-per-use pricing model ensures you will only pay for connected and delivered voicemails with no required minimums.
Evaluate campaigns
With TCN’s Reporting and Analytics solution, you won’t be left in the dark. Utilize unique insights and see the effectiveness of your efforts.
Use with omnichannel
Achieve greater results when you offer a true omnichannel approach by combining VocalDirect with with text and email campaigns.
Boost response rates and ROI with readable voicemails
Consumers are reading voicemails more now than ever, saving time and getting their pertinent information quicker. By utilizing VocalDirect, you can deliver automatically transcribed voicemails to smartphones, regardless of the carrier. Optimize scripts to hyperlink phone numbers, emails and websites to improve overall engagement effortlessly. Boost your customer satisfaction, ROI and response rates – a win-win for you and your customers – by enabling your recipients to instantly read the automatically transcribed voicemail message.
Expect increased callbacks
By sending messages without the intrusion of a call, customers can talk with you on their own time. Agents can expect increased callbacks for collections, reminder calls and other essential messages that will generate more revenue for your contact center.
Explore the features of TCN’s contact center software
A versatile voicemail solution
Whether you need to send out overdue payment reminders, general notifications and reminders, marketing promotions, emergency alerts or even appointment confirmations, TCN’s VocalDirect solution can take the load off your agents so they can focus on areas they are needed most
All it takes is three simple steps
Upload or record your message in the TCN studio
Whether you already have your desired voicemail message recorded and ready to go or you are starting from scratch, TCN can help you with every step — from preparing a message to getting it to the right voicemail box.
Sync your contact list and map the fields
Don’t get bogged down using multiple applications just to get your message out. Instead, upload your contact list with ease and enjoy improved efficiency, accuracy and decreased costs.
Launch your voicemail messages for delivery
Sending off your important voicemail messages is easy with TCN’s user-friendly interface and proprietary partnerships.
Compliance made easy
Whether you call a customer or simply drop a voicemail in their mailbox, you have to follow TCPA regulations for calling. This means even a voicemail drop counts as a call attempt under these laws. With TCN’s compliance tools, you can take out the stress of avoiding compliance penalties.
What our clients are saying
“We have been working with TCN for a number of years now and continue to be amazed by their flexibility and willingness to work with our customers to provide a ‘best in class’ solution for all of their voice communication needs.”
General Manager of CreditSoft Solutions