Provide confidence and relevant information to your call center agents on every call.
TCN’s Preview Dialer boosts agent performance while lowering call abandonment rates. Used exclusively as an outbound tool, the Preview Dialer presents agents with relative information before a call is placed in TCN. The tool allows the agent to better prepare for the call — increasing the chances of a positive outcome.
Preview dialing is great for call centers that handle complex service and sales communication.
Help agents know who they are talking to before they speak.
Drop fewer calls while decreasing the delay on connecting calls.
Intuitive and easy to use cloud software. No training or installations needed.
Save time and money by helping your agents understand who they are speaking with before the call is placed.
Give agents control of their conversations and allow them to achieve their goals.
Flexible pricing — no long term contracts or monthly minimums.