Make your agents smooth operators
Give your call center agents the confidence and information they need to feel prepared for every customer interaction with Preview Dialer.Start Free Trial
Give agents what they need, before they need it
Used exclusively as an outbound tool, the Preview Dialer is great for call centers that handle complex service and sales communication. This solution gives agents relevant information before placing a call to a consumer – keeping them more informed and prepared.
Give agents what they need to provide the best customer service.
Streamline the process to see an improvement in your overall call center metrics.
Help agents keep the workflow going with information on the spot.
Add a personal touch to each call
Allow your agents to know who they are talking to before the phone call even begins with a Preview Dialer. Personalizing a conversation with a consumer goes a long way – with the contact information provided beforehand, agents are more prepared for the interaction and can provide better service.
See improvement in your metrics all around with Preview Dialer
Increase conversion rates
With calls going more smoothly, your number of successful calls will increase.
Increase first call resolutions
Having informed agents will give them the ability to resolve a caller’s needs in the first phone call.
Decrease call abandonment rates
By providing a better customer experience, your abandonment rates will drop.
Allow agents to exceed expectations
Give agents control of their conversations and allow them to achieve their goals. With a preview of each contact before a call begins, agents can keep the momentum going – increasing productivity and customer satisfaction.
What our clients are saying
“Integrating TCN into our daily operations was seamless. Customizing and adding campaigns has never been easier. TCN’s wide variety of features makes it possible for us to grow as a company and reach our goals.”
Head of Retention and Engagement | McClatchy