Omnichannel Communications
Give your customers every opportunity to connect.
TCN’s omnichannel features are designed to give your customers the most convenient, intuitive, and straightforward pathway to connect with your business. From transactional services to survey communications, TCN’s cloud call center software makes it easy for agents and customers to engage in a more meaningful experience.
All Your Connections Start Here
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Automatic Call Distribution (ACD)
Route calls to the right agent or department. Centralize your operations with an ACD that utilizes skill-based routing.
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Predictive Dialer
Distribute calls to available agents by using a dialer that increases agent productivity with advanced algorithms.
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Preview Dialer
Every outbound call starts with an informed agent. Deliver a personalized customer experience with confidence.
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Manually Approved Calling (MAC)
Review and approve calls before they are dialed — streamlining performance and productivity.
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Manually Approved SMS
Human intervention for SMS texts. Ensure there’s a final checkpoint before communicating with your customers via text message.
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Surveys
Gain a better understanding of your customers’ satisfaction with customized surveys that help your call center find out how to improve.
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Interactive Voice Response (IVR)
Customize your automated IVR to best fit your call center — inbound or outbound — to provide an excellent customer experience.
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Notifications and Messaging
Notifying your contacts made simple. Quickly and efficiently alert your customers with promotions, announcements, or surveys.
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Email Channel
Cost-effective emails delivered right to your customer inboxes. Keeping your communication modern and efficient.
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SMS Channel
Stay in touch with your customers using text messaging to respond to needs, emergency alerts, and confirming appointments.
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Chat
Offer quick and easy communication or assistance with your customers through the chat feature.
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Don’t just take our word for it.
“Integrating TCN into our daily operations was seamless. Customizing and adding campaigns has never been easier. TCN’s wide variety of features makes it possible for us to grow as a company and reach our goals.”
Phil Schroder, Head of Retention and Engagement, McClatchy
