Internal communication and collaboration are vital to any organization — even without the global work-from-home COVID-19 pandemic. With so many business applications calling for attention each day, it can be easy to lose focus. This is especially true for call center agents and the customers they interact with. Room 303 – A New Internal Chat […]

Advancing Innovation A decade ago, the idea of integrated agents using an omnichannel communication solution was merely theoretical. However today, platforms like TCN are quickly advancing call center technology making it easier for businesses to connect with consumers on their terms. Make no mistake, innovation in the call center market is accelerating rapidly. From the […]

St. George, Utah – April 21, 2020 – TCN, Inc., a leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today the launch of its List Management Services (LMS), a new addition to TCN’s robust cloud contact center platform. TCN’s LMS enables contact centers to streamline and […]

St. George, Utah, April 30, 2019 — TCN, Inc., a leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today the launch of Natural Language Compliance, a new addition to TCN’s existing, robust Compliance Suite. TCN’s new intuitive natural language tool enables contact centers and compliance officers […]