Room 303, call center software update

Jul 20, 2020

Platform Update: Room 303, A Call Center Chat Application for Internal Communication Between Agents and Manager

Posted In: Platform Updates Author: Mckay Bird

Internal communication and collaboration are vital to any organization — even without the global work-from-home COVID-19 pandemic. With so many business applications calling for attention each day, it can be easy to lose focus. This is especially true for call center agents and the customers they interact with. Room 303 – A New Internal Chat […]

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call center software

Jun 26, 2020

Platform Update: Distributed Agent for Call Centers

Posted In: Platform Updates Author: Mckay Bird

Advancing Innovation A decade ago, the idea of integrated agents using an omnichannel communication solution was merely theoretical. However today, platforms like TCN are quickly advancing call center technology making it easier for businesses to connect with consumers on their terms. Make no mistake, innovation in the call center market is accelerating rapidly. From the […]

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Apr 21, 2020

TCN Launches List Management Services for Its Comprehensive Cloud Contact Center Platform

Posted In: Platform Updates, Press Author: TCN

St. George, Utah – April 21, 2020 – TCN, Inc., a leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today the launch of its List Management Services (LMS), a new addition to TCN’s robust cloud contact center platform. TCN’s LMS enables contact centers to streamline and […]

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Apr 30, 2019

TCN Launches New Natural Language Compliance Tool for Its Comprehensive Cloud Contact Center Platform

Posted In: Compliance, Platform Updates, Press Author: TCN

St. George, Utah, April 30, 2019 — TCN, Inc., a leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today the launch of Natural Language Compliance, a new addition to TCN’s existing, robust Compliance Suite. TCN’s new intuitive natural language tool enables contact centers and compliance officers […]

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