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Always Keep Your ARM In Check
The realm of collections and accounts receivable management (ARM) is a rollercoaster ride of contacting,…
Read time: 2 min
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Overcoming Objections & Dealing with Difficult Consumers
Collection agents face difficult calls and conversations daily. Just because there is an objection doesn’t…
Read time: 3 min
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Guide to Choosing the Best Call Center Software
Whether you are searching for inbound, outbound, blended, or omnichannel call center software, there are…
Read time: 3 min
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Regulation F’s Impact on Collecting Multiple Medical Debts
What is one of the largest areas of concern related to Reg F and the…
Read time: 1 min
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What Do Inbound Call Center and Debt Collection Software Have In Common?
Traditional collection agencies relied heavily on outbound communication to connect with debtors and to collect…
Read time: 3 min
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TCN to Showcase Next-Generation Call Center Platform at ACA International Convention & Expo 2021
WHATWelcoming back members to in-person education and networking, ACA International Convention & Expo 2021 will…
Read time: 1 min
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Understanding the Statute of Limitations
The statute of limitations is not something that collectors can overlook, and it’s not always…
Read time: 2 min
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How to Update Training Practices and Materials to Address Regulation F
Regulation F, also known as a CFPB’s debt collection rule, is going to require collection…
Read time: 2 min
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Webinar: A Breakdown of Facebook vs Duguid
The Supreme Court this week issued its ruling in Facebook v. Duguid, reversing the case back…
Read time: 0 min
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Debt Collection Software: Collect and Connect with Efficiency
Debt collection agencies have a lot on their plates. From worries concerning increasing collection rates…
Read time: 2 min
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Final Rules Clarifying the Fair Debt Collection Practices Act & Reg F
The Consumer Financial Protection Bureau (CFPB) recently released details to clarify how the 1977 Fair…
Read time: 4 min
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Solutions for an Effective Debt Management Collections System
Is your organization looking to improve connections or increase collections? Call center solutions have a…
Read time: 2 min
