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May 27, 2022
Always Keep Your ARM In Check

The realm of collections and accounts receivable management (ARM) is a rollercoaster ride of contacting,…

Read time: 2 min
October 19, 2021
Overcoming Objections & Dealing with Difficult Consumers

Collection agents face difficult calls and conversations daily. Just because there is an objection doesn’t…

Read time: 3 min
October 5, 2021
Guide to Choosing the Best Call Center Software

Whether you are searching for inbound, outbound, blended, or omnichannel call center software, there are…

Read time: 3 min
August 31, 2021
Regulation F’s Impact on Collecting Multiple Medical Debts

What is one of the largest areas of concern related to Reg F and the…

Read time: 1 min
August 10, 2021
What Do Inbound Call Center and Debt Collection Software Have In Common?

Traditional collection agencies relied heavily on outbound communication to connect with debtors and to collect…

Read time: 3 min
July 22, 2021
TCN to Showcase Next-Generation Call Center Platform at ACA International Convention & Expo 2021

WHATWelcoming back members to in-person education and networking, ACA International Convention & Expo 2021 will…

Read time: 1 min
June 22, 2021
Understanding the Statute of Limitations

The statute of limitations is not something that collectors can overlook, and it’s not always…

Read time: 2 min
June 4, 2021
How to Update Training Practices and Materials to Address Regulation F

Regulation F, also known as a CFPB’s debt collection rule, is going to require collection…

Read time: 2 min
April 2, 2021
Webinar: A Breakdown of Facebook vs Duguid

The Supreme Court this week issued its ruling in Facebook v. Duguid, reversing the case back…

Read time: 0 min
February 12, 2021
Debt Collection Software: Collect and Connect with Efficiency

Debt collection agencies have a lot on their plates. From worries concerning increasing collection rates…

Read time: 2 min
December 16, 2020
Final Rules Clarifying the Fair Debt Collection Practices Act & Reg F

The Consumer Financial Protection Bureau (CFPB) recently released details to clarify how the 1977 Fair…

Read time: 4 min
November 23, 2020
Solutions for an Effective Debt Management Collections System

Is your organization looking to improve connections or increase collections? Call center solutions have a…

Read time: 2 min