Updates Coming Soon to TCN’s Call Center Software

As part of its continued commitment to our customers and transition to the new ‘Operator App’, TCN makes regular updates and enhancements to help streamline settings and the overall user experience of TCN’s cloud call center software. These improvements are necessary to increase overall software functionality and compatibility. 

TCN is happy to announce upcoming changes to the TCN experience.

Agent Manager Moving to Operator

On April 7, 2021, those looking to edit, create, and organize agents in Agent Manager will now have to do so in the new Operator. This change is part of a larger goal of improving and updating our call center services. 

New Unified TCN Operator Login

TCN is updating how you log in to TCN services, but you can continue to use your existing username and password. Your credentials will not change.

• February 22, 2021, the new sign-in process will be available for preview and use by clicking “Sign In” at tcn.com. 
• March 24, 2021, TCN’s P3 platform (BackOffice & Agent Gateway) will be switching to the new login process, utilizing the improved TCN Operator sign-in. 

Key Benefits of these updates:

• Unified logins for P3 and the new Operator Apps
• Future support soon for Two Factor Authentication (2FA)
• Automated password resets

Manage Permission Groups are Moving From P3

These changes are expected to be minimal and will not impact other services. For additional information or help understanding how these changes could impact your call center please contact TCN at 866-745-1900 or email your account manager at service@tcn.com.