At TCN, we know that delivering outstanding customer service drives bottom line results. We also know that your agents make the experience: happy agents make happy customers.
TCN’s technology provides you with the best tools for your Contact Center in the industry, period. With integrated features like automatic call routing (ACD), Agent Gateway, and business analytics, our platform will increase agent productivity and job satisfaction, resulting in happy customers who will want to share their experience.
And thanks to living in the cloud, TCN’s solution is easily scalable, and ultimately flexible in enabling agents to work how they want. Learn more about our workforce optimization tools, providing powerful, real-time data for managers to monitor agents and maintain excellent service levels.
TCN’s Hosted Cloud Contact Center Services Provide Limitless Solutions
- Integrates with your existing phone, PBX and customer CRMs
- Multi-site locations and multi-tenant accounts for separation.
- Nimble, quick, scale-up, and down to meet demand.
- Track costs and revenue for each client. Pay only for what you use.
- View historical data in charts/graphs/grids (check out screenshots on our reporting page)
- Create/schedule reports for efficient workflow
- Analyze real-time metrics with dashboards
- Export raw call data for further refinement
- Segment groups, customers, and portfolios for client-specific reporting and compliance.
- Automated reporting, get the information you need, how, where, and when you want it.
- Faster turn-up than premise-based solutions
- Lower total cost of ownership of any cloud or hardware dialer.