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TOP 6 Predictive Dialer of 2013

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Author: TCN

Platform 3 – Dashboard Gives Overview of Day’s Statistics

TCN has been selected 3-years running by Collection Advisor as a Top 6 Dialer Choice of 2013. Read more below to see why.

  • Features customer IVR navigation data on Agent Gateway (screen pop).
  • TCN offers call centers a separate manual-dial-only platform that conforms to TCPA compliance while providing 100% recording, and maintaining agent/management/ data efficiencies.
  • The Quick View Dashboard gives an overview of the day’s statistics with unlimited configurations. All of these reports are available with Agent Gateway.
  • Can deliver a prerecorded message. This feature has been independently tested and its machine detection received 99% accuracy in lab environments and 97% in a live setting.

What Users Say

“Working with TCN over the past year has provided a true insight to the direction IVR is heading in today’s technological world,” Daniel Kanan, Dialer Manager at Stephens and Michaels Associates. “I’ve experienced firsthand their quick reaction to the constantly changing needs of the fast-paced world of debt collection. Where some vendors would require days, if not weeks, to complete complicated updates to scripting templates, TCN was able to return results within hours. It’s been an honor working with them and I look forward to seeing where their development team brings us next.”

P3 | TCN | 866-745-1900


Top 6 Predictive Dialer Solutions 2013

About the Author: TCN

TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN combines a deep understanding of the needs of call centers with a unique approach to pricing – no contracts, monthly minimums or maintenance fees – that supports rapid scaling and instant flexibility to changing business needs. TCN’s contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN is trusted by Fortune 500 companies and enterprises of all sizes in multiple industries in many countries.