interactive voice response IVR

Aug 17, 2020

Solutions to Common Interactive Voice Response (IVR) Problems

Posted In: IVR Author: Marie Christenson

Having an Interactive Voice Response (IVR) is now essential for a modern call center to perform efficiently. TCN IVR helps your organization save time and money with its cloud-based technology. In the typical day-to-day operations, problems can occur and customers can get frustrated. Take a look at how to quickly resolve common problems and always […]

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TCN Work From Home Webinar

Aug 13, 2020

Webinar – Strategies to Improve Communication & Compliance from Anywhere

Posted In: Webinars Author: Marie Christenson

WHAT With the recent transition to the work from home (WFH) model, call centers have experienced numerous challenges. TCN and Balto have partnered their technologies to provide customers with superior service and the ability to successfully navigate through this uncharted territory. The free, 50-minute webinar will offer strategies to improve your call center’s communication and […]

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call center management

Aug 10, 2020

Tips and Tricks for Call Center Management

Posted In: Cloud Call Center Software Author: Hannah Gardine

Call center managers every day are met with many questions. Still, one that pops into their minds is, how can they keep their call center agents engaged and motivated while handling necessary KPIs and expectations? Here is a breakdown of tips and tricks from TCN for managers to implement in their call center to improve […]

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cloud based call center solutions

Aug 06, 2020

Why a Cloud-Based Call Center is the Next Step to Modernization

Posted In: Cloud Call Center Software Author: Marie Christenson

Have you ever had your cell phone break unexpectedly? Not only is it an inconvenience to go through the process of getting a replacement phone, but having that sinking realization that your contacts and photos had not been backed up is just the cherry on top. Nobody likes losing precious memories or information, which is […]

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inbound call center solutions

Aug 04, 2020

Powerful Customer Service Solutions For Your Inbound Call Center

Posted In: Inbound Author: Nathan Campbell

Inbound Call Center Solutions Genuine customer service is a lost art, and when it comes to tech companies that interact directly with their customers, they need to be exceptionally skilled at customer service. Once any conversation transforms into a phone call, effectiveness and quality can drop rapidly. Most everyone has had the experience of calling […]

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TCPA Compliance

Jul 30, 2020

TCPA Compliance Checklist: A Resource for Your Call Center

Posted In: Compliance Author: Marie Christenson

It’s understandable that, as a consumer, nobody likes to be annoyed with robocalls — which is why guidelines need to be established. The Telephone Consumer Protection Act (TCPA) aims to protect consumers by eliminating irrelevant, repetitive, or excessively intrusive calls. However, as a result of the TCPA regulations, many contact centers and organizations who are […]

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Call center software TCN inks deal with APG

Jul 30, 2020

TCN Software Helps Adams Publishing Group Improve Customer Service and Performance

Posted In: Partners, Press Author: TCN

St. George, Utah – July 30, 2020 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, celebrates the success of its ongoing partnership with Adams Publishing Group (APG). APG is a publisher of 37 daily newspapers, 90 non-daily newspapers, and several other media-related businesses […]

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Call center platform provider TCN and FINTEC forge partnership

Jul 30, 2020

TCN, Inc. and FinTec Business Solutions Celebrate the Continuation of 10 Year Partnership

Posted In: Partners, Press Author: TCN

London and St. George, Utah – July 30, 2020 – FinTec Business Solutions and TCN, Inc. are delighted to announce a further deepening of their current partnership to celebrate 10 years of working together. As a provider of the world’s premier cloud-based call center solution, TCN has appointed FinTec to be a key partner across […]

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