Call center software

Jan 31, 2020

Cloud-based Call Center Software That Reduces Overhead

Posted In: Blog, Call Center Solutions, Call Centers Author: TCN

Running and maintaining a call center is a monumental task. Explosive growth in consumer technology mandates the creation and utilization of a superior call center software platform that fully satisfies customers, business owners, and call center agents. This type of state-of-the-art contact center is modern and sophisticated enough to not only keep up with the […]

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Jan 28, 2020

TCN to Showcase Its Award-Winning Contact Center Technology at Receivables Management Association International’s 2020 Annual Conference

Posted In: Conferences, Press Author: TCN

At the conference, TCN will showcase its newest compliance and “call blocking” technology to improve transparency and call labeling accuracy for the U.S. collections industry. WHAT: Hosted by Receivables Management Association International, RMAi 2020 brings together debt buyers, originating creditors, collection agencies, law firms and brokers from around the world to discuss and debrief on […]

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tcpa compliance

Jan 27, 2020

4 Things A Call Center Should Be Doing For TCPA Compliance

Posted In: Blog, Mckay Bird, TCPA, tcpa compliant Author: Mckay Bird

It’s no secret that TCPA violations are popping up every day, and the cost of each is also skyrocketing. Since 1991, when the United States Congress enacted the TCPA, we have seen continually improved legislation for both call centers and consumers. However, the enactment of the TCPA has not eliminated all bad actors or violators, […]

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TCPA Compliance Image referee

Jan 24, 2020

Beyond TCPA Compliance: Enter the TRACED ACT

Posted In: Blog, Call Blocking, Mckay Bird Author: TCN

Call center managers everywhere know the U.S. FCC (Federal Communications Commission) keeps constant watch over them and their operations. The TCPA (Telephone Consumer Protection Act), passed way back in 1991, made it all possible. Now, almost 30 years later, the U.S. Congress continues increasing fines and penalties on companies that violate TCPA regulations. Because of […]

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Coud Contact Center Solution Achieve Goals image

Jan 17, 2020

Cloud Contact Center Solutions: Meeting Your New Year’s Goals

Posted In: Blog Author: TCN

New year, new possibilities, new goals. It all seems so hopeful and exciting until you realize hitting those targets means some big changes. Between monitoring and reviewing employee performance, managing call lists and teams and all the back-end IT which goes into a call or contact center, directors and managers rarely have any free time. […]

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call center technology

Jan 14, 2020

Turning Call Center Technology into Collections Gold

Posted In: Blog Author: TCN

Working in collections means you’re likely opening your reports (and leveraging your call center technology) with an eye on two coffee-draining concerns: Maintaining regulatory compliance. Getting clients to pay their debts. Each of those problems requires their own unique solutions. What if you could effectively resolve both issues at the same time? Call center technology […]

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Call Center Analytics image

Jan 09, 2020

5 Call Center Analytics Insights for Lightning-Fast Performance Upgrades

Posted In: Blog Author: TCN

Call centers operating with yesterday’s technology are dying in an inefficiency graveyard. Who knows how much time they have left. Either way, call center managers in-the-know don’t need to worry. Nowadays, call center managers have access to relatively low cost, call center analytics which managers of yesteryear could not even imagine. Unlike the great lizards, […]

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image of outbound call center software

Jan 09, 2020

The Do’s and Don’ts of Outbound Call Center Software

Posted In: Blog Author: TCN

The Do’s and Don’ts of Outbound Call Center Software From customer support, generating sales, and encouraging survey completion to general call campaigns, outbound call center software is a game-changer for businesses of every stripe. That’s only if managers and agents use it correctly, however. In the words of Peter Parker’s uncle, “With great power comes […]

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