Achieve TCPA Compliance image

Sep 26, 2019

Keeping Agents TCPA Compliant: 4 Tactics Proven to Reduce Grey Hair

Posted In: Blog Author: TCN

Keeping agents TCPA compliant is tough. There are many ways contact centers can inadvertently bring down a hefty fine on their call center. But there are few tactics managers and agents can apply to remain TCPA compliant and avoid a regulatory consequence. Discover each one below. 4 TCPA Compliance Tactics Obtain Written Consent Every call […]

Read »

Sep 24, 2019

TCN Receives 2019 “Contact Center Technology” Award From CUSTOMER Magazine For The Fifth Consecutive Year

Posted In: Uncategorized Author: TCN

St. George, Utah – September 17, 2019 – TCN, Inc., the leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, today announced that TMC, a global, integrated media company, has named TCN’s Cloud Contact Center Platform as a 2019 “Contact Center Technology” award winner, presented by CUSTOMER magazine. […]

Read »

Sep 20, 2019

Debt Collections Webinar – Understanding The Consumer Financial Protection Bureau’s Notice of Proposed Rulemaking

Posted In: News, Press, Webinar Author: TCN

WHAT: The Consumer Financial Protection Bureau’s (CFPB) recent Notice of Proposed Rulemaking (NPRM) for debt collection is comprised of over 500+ pages explaining the proposed changes to the Fair Debt Collection Practices Act (FDCPA). The free, 90-minute webinar will offer deep insights into the locating/communicating section of the NPRM to identify the risks, requirements and […]

Read »

Sep 17, 2019

TCN Celebrates 20 Years of Innovation, Success and Growth in The Contact Center Industry

Posted In: News, Press Author: TCN

St. George, Utah – September 17, 2019 – TCN, Inc., a leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, today celebrates 20 years of innovation and growth. Founded in 1999 on then-emerging Voice over IP (VoIP) technology, TCN has been an industry leader in developing cloud-based contact […]

Read »

Customer Retention Strategies image

Sep 13, 2019

Call Center Customer Retention Strategies: The Unsung Heroes

Posted In: Uncategorized Author: TCN

Many business owners don’t realize that retaining customers is a legendary strategy for boosting the bottom line. A study by the revered inventor of the Net Promoter Score (NPS) famously wrote that boosting your retention rate by a mere 5% can result in an unprecedented rise in profits – anywhere from 25-95%. Comparing that to […]

Read »

Cloud Contact Center Software State of the Industry image

Sep 13, 2019

Cloud Call Center Software: State of the Industry 2019

Posted In: Blog Author: TCN

For contact center managers to stay ahead of the curve, it’s important to know what’s happening with the industry – especially when it comes to cloud call center software. Changes are always occurring. New strategies are always being implemented. And the technology continues to evolve. Below we’ll look at the state of the cloud contact […]

Read »

Sep 04, 2019

TCN to Showcase Its Award-Winning Contact Center Technology at Debt Connection Symposium and Expo 2019

Posted In: News, Press Author: TCN

WHAT: Debt Connection Symposium and Expo 2019 (DCS2019), is the industry’s leading conference for collections, compliance and accountability. This year’s annual event will examine the operational decisions affecting company’s goals and the impact those decision have on the protection of the consumer, the brand as well as the company’s performance and continued existence. During the […]

Read »

image of outbound call center software

Sep 03, 2019

Outbound Call Center Software: The Cure for Managerial Headaches

Posted In: Blog Author: TCN

Call floor managers have a seemingly impossible job these days. They must make sure their agents are providing the best service while being as efficient as possible. Key tools for this include call monitoring, sometimes intervening in agent conversations, as well as training and coaching agents. They also need to continually stay on top of […]

Read »