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Platform 3.0: The Latest In Flexible, Cloud Based Virtual Call Centers

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Author: TCN

Today’s cloud computing technology means there are exciting new possibilities for virtual call centers and auto-dial campaigns. It is no longer necessary to increase staff and invest more capital to leverage your business. Cloud-based call centers allow users to spend less time dealing with hardware and software, and requires little technical expertise to implement. Cloud technology means less time wasted, less cost, and more focus on agents connecting with consumers. The cloud allows the call center to exist virtually with remote agents.

With Platform 3.0, you can reach thousands of consumers per hour by taking advantage of functions designed to minimize time spent on hang-ups, answering machines and busy signals. Your Agents can log in to the system and work from anywhere, giving you a virtually connected call center with the functionality you need to be successful.

TCN’s Platform 3.0 is the latest in cutting-edge cloud-based Virtual Call Center technology. Being completely cloud-based, P3 requires no complicated hardware. Connecting Agents and Customers has never been easier. TCN ensures that all calls are pre-qualified and comply with the regulations and limitations held by the Telephone Consumer Protection Act (TCPA).

Helping your Agents work efficiently and effectively is a top priority, and Platform 3.0 offers a variety of tools to keep them on task. Conditional Dialing can be customized to reschedule busy and no answer calls for a pre-determined later time, allowing your Agents more time to interact with real people. TCN can also detect machines and voice mails to allow for further efficiency.

TCN’s predictive dialing function ensures that Agents will be connected to a live person in less than a second, and the customer’s data will be displayed on screen for the Agent. In addition to predictive dialing, our preview mode allows Agents to view account details by inputting any 10-digit number into the Agent Gateway screen.

It is important to track the performance of your agents and the effectiveness of your campaigns. With Platform 3.0, there is no additional charge for having all Agent-consumer interactions recorded for quality control. Data and statistics are recorded and are easy to use and access from the Agent Gateway or Dashboard screens. This gives you up-to-date information on the progress of your campaigns and a clear picture of your team’s performance.

All of this ease-of-use and functionality is made possible by TCN’s implementation of the most up-to-date cloud technology.

Sources

Platform 3.0

About the Author: TCN


TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN combines a deep understanding of the needs of call centers with a unique approach to pricing – no contracts, monthly minimums or maintenance fees – that supports rapid scaling and instant flexibility to changing business needs. TCN’s contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN is trusted by Fortune 500 companies and enterprises of all sizes in multiple industries in many countries.