inbound call center solutions

Aug 04, 2020

Powerful Customer Service Solutions For Your Inbound Call Center

Posted In: Inbound Author: TCN

Inbound Call Center Solutions Genuine customer service is a lost art, and when it comes to tech companies that interact directly with their customers, they need to be exceptionally skilled at customer service. Once any conversation transforms into a phone call, effectiveness and quality can drop rapidly. Most everyone has had the experience of calling […]

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TCPA Compliance

Jul 30, 2020

TCPA Compliance Checklist: A Resource for Your Call Center

Posted In: Compliance Author: Marie Christenson

It’s understandable that, as a consumer, nobody likes to be annoyed with robocalls — which is why guidelines need to be established. The Telephone Consumer Protection Act (TCPA) aims to protect consumers by eliminating irrelevant, repetitive, or excessively intrusive calls. However, as a result of the TCPA regulations, many contact centers and organizations who are […]

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Call center software TCN inks deal with APG

Jul 30, 2020

TCN Software Helps Adams Publishing Group Improve Customer Service and Performance

Posted In: Partners, Press Author: TCN

St. George, Utah – July 30, 2020 – TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, celebrates the success of its ongoing partnership with Adams Publishing Group (APG). APG is a publisher of 37 daily newspapers, 90 non-daily newspapers, and several other media-related businesses […]

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Call center platform provider TCN and FINTEC forge partnership

Jul 30, 2020

TCN, Inc. and FinTec Business Solutions Celebrate the Continuation of 10 Year Partnership

Posted In: Partners, Press Author: TCN

London and St. George, Utah – July 30, 2020 – FinTec Business Solutions and TCN, Inc. are delighted to announce a further deepening of their current partnership to celebrate 10 years of working together. As a provider of the world’s premier cloud-based call center solution, TCN has appointed FinTec to be a key partner across […]

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Automatic Call Distribution, ACD, IVR, Interactive Voice Response

Jul 28, 2020

IVR and ACD: The Dynamic Duo of Call Center Technology

Posted In: ACD, IVR Author: Hannah Gardine

They say that two is always better than one. As call center technology is ever-evolving, different types of features come and go. However, IVR (Interactive Voice Response) and ACD (Automatic Call Distribution) always come together to elevate each other with their individual features. Thanks to cloud-based technology, these features can be used for their maximum […]

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healthcare call center

Jul 23, 2020

TCN: Providing the Best Services for Healthcare Call Centers

Posted In: Healthcare Author: Hannah Gardine

The healthcare industry is always changing and evolving as healthcare professionals deal with budget cuts, employee turnover, and creating new strategies to improve the payer-consumer relationship. As outsiders of the healthcare industry, TCN innovates cloud-based software from another point of view. We provide healthcare call centers with new advancements that change the patient-agent relationship by […]

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Room 303, call center software update

Jul 20, 2020

Platform Update: Room 303, A Call Center Chat Application for Internal Communication Between Agents and Manager

Posted In: Platform Updates Author: Mckay Bird

Internal communication and collaboration are vital to any organization — even without the global work-from-home COVID-19 pandemic. With so many business applications calling for attention each day, it can be easy to lose focus. This is especially true for call center agents and the customers they interact with. Room 303 – A New Internal Chat […]

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TCPA Compliance

Jul 16, 2020

Myths vs. Facts: Keeping Your Call Center in TCPA Compliance

Posted In: Compliance Author: Marie Christenson

It seems that things are always changing, and people are always talking. Sometimes it can be hard to separate fact from fiction. When it comes to reducing your call center’s TCPA compliance risk, there shouldn’t be any guessing involved. With violations resulting in fines, it’s important to keep your contact center in-the-know and not take […]

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