Apr 01, 2020

TCN Offers Complimentary Outbound Communications Tools for Contact Centers Amidst COVID-19 Pandemic

Posted In: News, Press Author: TCN

St. George, Utah – April 1, 2020 – TCN, Inc., a leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today the company is offering complimentary outbound communication tools to all current customers and non-customers. In lieu of coronavirus (COVID-19), TCN is equipping companies with the communication […]

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TCPA Compliance

Mar 30, 2020

TCPA Compliance Roundup: Spring’s Hot Cases

Posted In: TCPA Author: TCN

Every day, the U.S. federal government enforces thousands upon thousands of regulations that impact virtually every industry. Debating which industry suffers more for excessive regulations could be a worthy thought experiment. But, call center executives and managers know it’s hardly a debate… Adhering to industry regulations is a daily reality for executives and managers. Fear […]

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call center software

Mar 26, 2020

Using Outbound Call Center Software for Superior Customer Relationships

Posted In: Uncategorized Author: TCN

Delivering an outstanding product has always been key to success, but today’s consumer no longer focuses only on price. They want ease, personalization, and speed. In a crowded competitive landscape, call centers can stand out by delivering a delightful experience with a few simple call center platform features. Today we’ll dig into these tools and […]

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call center solutions

Mar 23, 2020

Call Center Solutions News: The Future of Call Centers

Posted In: Call Center Solutions Author: TCN

The subject of Artificial Intelligence (AI) stimulates almost endless human curiosity. What is AI?  What are its capabilities? Can AI be productive, or is it a fad? Authors have penned scores of stories exploring and speculating on all of these questions. Whatever becomes of AI, one fact is inevitable: AI is making a massive impact […]

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image of call center KPI

Mar 18, 2020

Critical (But Honest) Call Center KPIs from Collections to Sales

Posted In: call center kpi Author: TCN

Peter Drucker, visionary business consultant and “the founder of modern management,” said it best: “If you can’t measure it, you can’t improve it.” So how can executives and managers best measure total operational success, and what do they measure? Today, we’re take a big-picture overview, breaking down critical call center KPIs from collections to sales. […]

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Mar 17, 2020

Checklist for Using At-Home Agents In Your Call Center

Posted In: Agent Efficiency, Call Center Solutions Author: TCN

Providing the best customer service is, no doubt, the top of the mind of every organization, especially during this time. As more call centers look to move their operations to the cloud, specifically at-home agents, they are quickly learning that it can be done easily and smoothly. To accommodate at-home agents, each agent will need […]

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Mar 16, 2020

Q&A: STIR/SHAKEN Technology

Posted In: Blog Author: TCN

For client questions regarding STIR/SHAKEN, we recommend the following talking points, which are the highlights from the blog post that begins on the next page.   What is STIR/SHAKEN? To help combat illegal calls from scammers, fraudsters, and other bad actors, industry standards groups developed STIR/SHAKEN to authenticate callers.   How does STIR/SHAKEN work? STIR/SHAKEN […]

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Mar 12, 2020

TCN Selected as a Winner of the 2020 CUSTOMER Magazine “Products of the Year” Award for the Seventh Consecutive Year

Posted In: Awards, News, Press Author: TCN

St. George, Utah – March 12, 2020 – TCN, Inc., a leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TCN’s Cloud Contact Center Platform was selected as a winner of the 2020 “Products of the Year” award, presented by CUSTOMER magazine. This year’s award […]

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