call center solutions

Feb 21, 2020

TCN Call Center Solutions: Better Use Of Analytics

Posted In: Blog, Call center analytics Author: TCN

When considering the many challenges businesses face today, the need for a high-performing and efficient call center is becoming increasingly critical in order to reach that perfect balance between customer care and resource utilization. Call center analytics can facilitate an unmatched opportunity to monitor and enhance a variety of service metrics, including call times, efficiency, […]

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Call Center Analytics Image

Jul 24, 2019

3 Ways Call Center Analytics Give Contact Centers an Edge

Posted In: Blog, Call center analytics Author: TCN

Contact centers need to consider every way to get an edge in their industry. Why? The contact center industry is exploding. According to MarketWatch, the contact center market is expected to grow from USD 6.47 billion in 2017 to USD 24.11 billion by 2023, at a CAGR of 25% during the forecast period. That means […]

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