Agent Efficiency

Helping call center agents work efficiently and stay engaged can be difficult. Check out 4 simple things your agents need to help them stay efficient and engaged. 

Agent Productivity is the lifeblood of the call center industry. Learn more about how a robust call center solution can help your agents perform at maximum productivity.

Call centers exist in many shapes, sizes and all have objectives, goals, and strategies to help accomplish their mission. Get insights to help agents succeed in 2022

During this webinar, you will learn from specialists about how they continue to find qualified candidates to fill critical roles and what they look for when hiring.

In addition to voice analytics, TCN offers a variety of features with its easy-to-use, cloud-based software. Request a demo today to learn more!

Agents need to know how to respond to common objections, how to approaching difficult conversations, and how to know when a call needs to be ended or escalated.

Read how to manage your call center agents and check out The Complete Guide to Managing Call Center Agents, a TCN resource aimed at improving contact centers operations.

With TCN’s cloud-based call center software, the possibilities to take your contact center to the next level are endless with the tools you need to succeed.

TCN’s “The Complete Guide to Managing Call Center Agents” adds to the company’s wealth of informational resources on its website for call centers and contact centers.

With TCN's award-winning cloud-based software, reduce after-call work and increase the amount of time your agents are on call and efficient with clients.

Tracking agent performance in real-time is a considerable advantage for call centers. Check out these key features that will help you track agent performance.