An Integrated Infrastructure Call Center for the 21st Century
We wonder what Marty McFly would say if he got out of the DeLorean and saw how 2020 played out…
As we look forward to the effects of COVID-19 pandemic slowing down, businesses are starting to finally open their doors to their customers. Throughout 2020, working from home (WFH) became the regular for varying industries to adopt into their operations.
Call centers are a part of an industry that focuses attention on the customer experience. This means that call center agents are at the forefront of a good or bad customer experience, which can reflect how a call center manages operations from the inside.
TCN, a leading cloud-based call center software provider, knows how vital it is to create an integrated infrastructure from the inside out. If your call center needs to upgrade its toolbox, maybe this is the right time to start.
Now more than ever, it’s necessary for call centers to be flexible in order to operate without frustration. With TCN’s agent interface, Agent Gateway, agents can log in from anywhere in the world and access everything they need at their fingertips.
As long as your agents have internet access and an electronic device, they are ready to go. Some call centers may want to transition back to the office to help all of their employees to return back to a routine.
WFH has been tested and trusted, but it will be up to call center managers to configure the next necessary steps to ensure agent productivity. Regardless of their choice, call center software is adaptable to call centers of all sizes.
Compliance is Key
While it’s exciting to integrate new call center features into your call center, maintaining necessary TCPA compliance is crucial to your success. Without consistent agent training, it will be difficult to stay compliant with your customers.
TCN’s Compliance Suite is the perfect solution to help you have all of your tools, all in the right place. Designed to help minimize risk as regulations within the industry change, your call center can stay up to date and compliant with ease.
The modern call center is equipped with the right cloud-based software. It’s time to take control of your call center’s infrastructure and start from the ground up.
Request a demo from TCN today and find out what you have been missing out on.