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Why Your Call Center Needs To Integrate TCN’s Call Center Software

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Author: TCN

Why would anyone procrastinate improved results? 

Call center software has evolved to the point of no return — from old interfaces and integrations that slow call centers down and restrain potential growth. As new advancements in software change the game, TCN strives to keep up where other call center software providers may fall short. 

For over twenty years, TCN has evolved right alongside their clients, as they experience improvement in their agents’ performance with TCN’s innovative call center software.

And that’s just the beginning. 

Introducing TCN Operator 

TCN Operator is TCN’s complete suite of tools that any call center of any size would ever need. Products such as ACD (Automatic Call Distribution), IVR (Interactive Voice Response), WFO (Workforce Optimization) are all included in an integrated infrastructure that managers worldwide are utilizing within their organizations. 

Hear what one of TCN’s clients has to say about TCN Operator and everything it has to offer:

TCN Operator has helped streamline and improve our overall in-house call center operations. The addition of details within the agent dashboard, including call history and service tips has helped reduce the average inbound call time and allowed our agents to serve our customers more efficiently.

Dan Chaney, Collections and Recovery Operations Manager

Seamless agent and consumer interactions are possible — thanks to TCN Operator. Call centers can finally toss their old interfaces and utilize tools that will help their organization improve performance. 

Why TCN?

Including TCN’s innovative software, TCN offers you a personal account management team to help you get the ball rolling. It takes little to no time to set up, with 24/7 complimentary support whenever you need it. 

Here are some features that give you the TCN Advantage:

  • No monthly minimums or licenses
  • Call recording
  • System reporting and analytics
  • 24/7 support
  • Feature consultation and discovery
  • Onsite visits
  • Professional voice talent in your language
  • Full Outbound-Inbound blended calling strategies
  • Standard cell phone scrubbing
  • Preview/manual dialing mode
  • Unlimited capacity and scalability
  • Multi-tenant account access/separation
  • Toll-free and local numbers

Integrating TCN’s call center software can only improve operations and performance. TCN understands that innovative software and quality customer service go hand in hand. Take advantage of Operator and everything else TCN offers by requesting a demo today. 

About the Author: TCN

TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN combines a deep understanding of the needs of call centers with a unique approach to pricing – no contracts, monthly minimums or maintenance fees – that supports rapid scaling and instant flexibility to changing business needs. TCN’s contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN is trusted by Fortune 500 companies and enterprises of all sizes in multiple industries in many countries.