outbound call center

Jul 02, 2020

3 Ways Predictive Auto Dialer Software Can Improve Outbound Call Center Efficiency

Posted In: Outbound, Predictive & Manual Dialer Author: Marie Christenson

In the fast-paced modern call center, agents don’t have time to look up a phone number, read information about a lead, and manually dial each digit. It’s time to say goodbye to call center agents spending precious time personally dialing calls — only to have every third attempt result with someone answering the phone. In […]

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Jul 05, 2019

What Is a Predictive Dialer and How Can It Help My Business

Posted In: Compliance, Predictive & Manual Dialer Author: TCN

The American economy has been doing well recently, with the household debt to GDP ratio steadily declining over the past few years. As consumers clear up their debt – or have the confidence to take on new debt – contact centers have never seen a better time to ramp up productivity; less debt means more […]

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ACD call system cloud contact center platform

Dec 21, 2018

How Predictive Dialers Pay for Themselves

Posted In: Compliance, Predictive & Manual Dialer Author: TCN

Manual dialing used to be the standard. Salespeople, managers, and call center reps would break out their list of phone numbers and dial them one digit at a time, wait for someone to answer, and move on to the next phone number. This process would be repeated ad infinitum. That all changed when predictive dialers […]

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test2

Oct 23, 2018

How Leading Businesses Solve TCPA Compliance Concerns with Manual Dialers

Posted In: Collections, Compliance, Predictive & Manual Dialer Author: TCN

TCPA compliance remains a hot topic in 2018 for several reasons. Law360 which covers a number of legal issues, identifies one of them: It reports that “TCPA lawsuits remained one of the most-filed types of class actions” in 2017. The U.S. Chamber Institute for Legal Reform’s study echoes Law360, albeit more strongly. The organization calls […]

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Oct 27, 2017

How to Use Predictive Dialer Software and Business Intelligence to Improve TCPA Compliance

Posted In: Business Intelligence, Compliance, Predictive & Manual Dialer, Strategy Author: TCN

The previous post discussed how business intelligence helps executives and managers build better-functioning businesses and stronger communications with customers. This post examines functions of the cloud based call center, specifically, predictive dialer software. By employing the feature and complementing it with business intelligence, organizations can reach more customers and take steps toward better TCPA compliance. […]

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call center software

Sep 16, 2016

Is Manually Approved Calling the Key to TCPA Compliance?

Posted In: Business Intelligence, Cloud Call Center Software, Compliance, Predictive & Manual Dialer Author: Adam Dummar

With the electoral season in full swing, people hesitate to answer a call from an unknown number. Will they be asked for an opinion? Prompted to take a survey? Solicited for a donation? This is just one of many scenarios that consumers take to the Federal Communications Commission (FCC) and the umbrella of the Telephone […]

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Aug 30, 2016

Ensure TCPA Compliance with Cloud-based Manual and Predictive Dialing

Posted In: Compliance, Predictive & Manual Dialer Author: Adam Dummar

When the Telephone Consumer Protection Act (TCPA) was passed in 1991, the goal was to protect consumers’ landlines from repeat calls from telemarketers and automated systems. Landlines have more or less gone extinct over the course of the past two decades, requiring the Federal Communications Commission (FCC) to update the TCPA accordingly. As calling technology […]

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Dec 16, 2015

Four Key Areas Where Predictive Dialers Help Boost Call Center ROI

Posted In: Business Intelligence, Cloud Call Center Software, Predictive & Manual Dialer Author: L. Tiatia

Every organization wants to ensure that it’s running as efficiently as possible, and call centers are no exception. Cloud-based call center software can help businesses overcome challenges that the industry has struggled with since its inception.

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Aug 14, 2013

Due to Client Request, TCN Offers Manual Dial Only Platform TCPA

Posted In: Compliance, Outbound, Predictive & Manual Dialer, Press Author: TCN

St. George, Utah—In light of recent developments involving the TCPA, TCN is pleased to deliver additional services that meet the requests by its clients and the call center industry concerning the ability to contact customers via cell phones. “TCN is proud to announce a separate Manual Dial Only platform for cell phones that is incapable […]

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Jun 25, 2012

TCN Announces First Ever Call Recording Pause/Interrupt Feature for Hosted Predictive Dialers

Posted In: Predictive & Manual Dialer, Press Author: TCN

St. George, UT—True to its pioneering form, TCN, Inc. announced today the release of the first ever hosted dialer feature that allows clients to pause and interrupt call recording—to ensure customer privacy and legal compliance.

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