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Webinar: An Update on STIR/SHAKEN, Call Blocking, and Call Labeling

Webinar Replay Covering Stir/Shaken

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Author: McKay Bird

The June 30th STIR/SHAKEN deadline has passed. Our panel is ready to discuss the most critical roadblocks that have manifested themselves, including overblocking and what voice providers should be doing to be prepared. 

Why is STIR/SHAKEN important to the ARM industry?

Even though the June 30th deadline for STIR/SHAKEN has passed, many organizations are still scrambling to make sure their calls are not blocked. The FCC did not consider whether these calls were collection calls, reminders, or even calls to family or friends. They were attempting to find a solution to block or limit robocalls by bad actors. Due to the nature of outbound traffic in the industry, the accounts receivable industry (ARM) and collection agencies should look to their carriers for help with overblocking.

Read the entire FCC report on STIR/SHAKEN.

Why have robocalls continued after June 30th? 

More than 98% of individuals in the United States have a phone number, with email coming in a distant second. Because of this, we currently see over 4 billion robocalls each month. We can expect that some bad actors can escape detection. 

Penalties for voice providers have been discussed with the FCC, but many believe it won’t be effective. Many have expressed that they are not ready to implement STIR/SHAKEN, including the dozens of voice service providers I have spoken with.

STIR/SHAKEN Guide

TCN put together one of the most comprehensive STIR/SHAKEN Guides.

TCN has already implemented STIR/SHAKEN protocols with carriers. TCN clients have the opportunity to take advantage of full-attestation protocols that can help verify business phone numbers while reducing compliance risk.

We didn’t cover everything here, so watch the whole webinar to get the full rundown on STIR/SHAKEN post June 30th.

Request a demo for more information on how TCN can help your call center leverage the latest in STIR/SHAKEN implementation.

About the Author: McKay Bird


Mckay Bird is the Chief Marketing Officer for TCN, a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Mckay oversees all marketing operations, campaigns and conferences including; content production, email marketing, and other inbound marketing activities.