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TCN to Host Third Annual C3 User Group Conference: A Premier Event for the Contact Center Industry

C3 2024 Press Release

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Author: TCN

St. George, Utah – December 5, 2023 – TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies, will host its third Annual C3 User Group Conference on January 30-31. This conference will bring together professionals, industry experts and thought leaders from the contact center and customer service sectors to provide attendees with valuable insights into advanced technology and developments.

The virtual C3 User Group Conference promises to be an invaluable gathering for contact center professionals seeking to stay at the forefront of industry trends and innovation.

The two-day event will feature:

  • Inspiring Keynote Presentations: Dave Durocher, an esteemed leader and advocate for social impact, will share his unique experiences within the justice system and how he uses these experiences to help others regain their dignity and transform their lives. In addition to Dave Durocher, Tim Haag, ACA International President-Elect and Scott Purcell, ACA CEO, will share their insights on the state of the collections industry and important initiatives of the ACA.
  • General Sessions: The conference will host various sessions tailored to different topics of interest, including compliance, omnichannel, agent staffing, workforce engagement, integrated partners and more. Participants will gain actionable insights to drive operational excellence and customer satisfaction while receiving training to leverage TCN’s solutions for maximum effectiveness.
  • TCN Product Roadmap: Get an exclusive preview of TCN’s latest innovations, enhancements and updates in its suite of cloud-based contact center technology. Discover how these advancements can empower your organization to thrive in today’s evolving customer service landscape.

“As the contact center industry continues to evolve, TCN’s C3 User Group Conference provides a platform for industry professionals to come together, learn and collaborate. We want all of our users to take full advantage of the technology we provide, and C3 gives them the tools to do just that,” said Terrel Bird, CEO of TCN.

Registration for the third Annual C3 User Group Conference is now open. Don’t miss out on this opportunity to enhance your knowledge and empower your contact center operations.

For more information, registration, and a detailed schedule, please visit the official C3 User Group Conference website at

About the Author: TCN

TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN combines a deep understanding of the needs of call centers with a unique approach to pricing – no contracts, monthly minimums or maintenance fees – that supports rapid scaling and instant flexibility to changing business needs. TCN’s contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN is trusted by Fortune 500 companies and enterprises of all sizes in multiple industries in many countries.