C3 registration now open
Join virtually January 30-31, 2024
See what’s in store for 2024
TCN’s C3 User Group Conference is back with more trainings, tips and trends for 2024. C3 fuels the passion that drives the most innovative and successful call center leaders. Get up to date on the latest trends, seek inspiration from thought leaders, and learn what it means to provide a better customer experience.
With every session carefully curated with call center operations and metrics in mind, you’ll come away with unique insights to solve the everyday challenges contact centers are facing. Expect to increase proficiency in using TCN’s call center software through product demos and Q&A sessions with TCN executives, engineers, product managers and clients.
Be a part of the conversation at this year’s C3 2024!Register Now
Meet Our Keynotes
Executive Director of The Other Side Academy
A good manager and inspiring public speaker who once grappled with addiction and incarceration, Dave helps others regain their dignity and transform their lives.
ACA International President-Elect
As a third-generation collection agency owner, ACA President-Elect Tim Haag is highlighting and seizing opportunities that benefit the collections industry and the creditors it serves.
Countdown to C3 2024
Industry experts and inspired leaders
C3 2024 Sponsors
Thanks to our incredible sponsors who have partnered with us to make this event possible. Your generosity and dedication are deeply appreciated, and we look forward to a successful and memorable conference.
The flexible and scalable debt collection software built to automate your workflow. From startup to enterprise, we have the solution for you.
Uniphore is the leader in Conversational Service Automation, using AI and automation to bridge the human-machine gap in customer service for better experiences and efficiency.
CollaborationRoom.ai provides a unique agent engagement, productivity, training, and monitoring tool that allows remote leaders to bring the best parts of the office directly to their remote workers’ browser.
A more efficient contact center starts with C3
C3 2024 Agenda
All times MST
9:00 - 9:10 a.m. Welcome to C3 – Opening Remarks
Presenters: Terrel Bird, Bryce Payne
Join us as we kick off C3 2024!
9:10 - 10:00 a.m. A Life Reformed
Presenter: Dave Durocher
Dave Durocher started getting arrested at 13 and by the time he was 38, he had been to prison four times for a total of fifteen years. Dave was arrested yet again, and this time he was facing a 19-year prison sentence, but instead a judge allowed Dave to go to a residential self-help program. Since then, he has dedicated his life to being a vocal figure in criminal justice reform and helped countless others regain their dignity and their lives.
10:00 - 10:45 a.m. Are You Using Your Digital Channels Effectively?
Presenter: Taylor Checketts
With many different channels available to reach consumers, what are the best ways to optimize your usage and overcome modern challenges? Learn about how to implement solutions like Text to Pay while managing consent and handling integrations. You’ll walk away from this session with everything you need to know to improve your customer communications using today’s most popular digital channels like a pro.
10:45 - 11:00 a.m. Break
11:00 - 11:45 a.m. Solving the Challenges of Agent Staffing and Customer Satisfaction
So many contact centers are facing issues finding high-quality agents that won’t break the bank. Hear from a panel of industry experts about hiring retention, hybrid workforces, the pros and cons of outsourcing and the challenges of AI.
11:45 a.m. - 12:00 p.m. TCN Product Vision: Working Together for Future Success
Presenter: Jesse Bird
Look into the future of the contact center with TCN executives as we learn about upcoming innovations in 2024. Also, get insight into trends and how contact centers are transforming.
12:00 p.m. Conclusion of Day One
9:00 - 9:10 a.m. Welcome to Day Two of C3
Presenter: Bryce Payne
Join us as we get the final day of C3 started.
9:10 - 9:45 a.m. What's Happening at the ACA
Presenter: Tim Haag
As a third-generation collection agency owner, ACA President-Elect Tim Haag is bringing a wealth of experience and information as he continues the initiatives of the ACA’s past, current and future plans.
9:45 - 10:30 a.m. Agent Efficiencies: Getting the Most Out of Your Agents
Presenters: Dave Bethers
Agents are the biggest cost a contact center faces. Are you using them effectively? With automated reporting and Workforce Management, you can easily get an inside look into your call center operations to predict and prepare for the future while managing agent performance. You’ll come away from this session with insights on how to better account for your workforce while reducing operational costs.
10:30 - 10:45 a.m. Ecosystem Solutions Built for You
Presenter: Bryce Payne
TCN works with various partners to bring you all the solutions your call center needs for smooth operations. With the ultimate collection of call center tools from omnichannel to reporting and everything in between, TCN Operator has it all. Looking to add a solution to your toolbox? Or maybe there’s something you didn’t know your call center needed? You don’t have to go looking anywhere else for the solutions your call center needs. With TCN and its partners, all of your bases are covered in one place.
10:45 - 11:00 a.m. Break
11:00 a.m. - 11:45 p.m. Strategies for Productivity Enhancement Using Workforce Optimization
Presenters: Dave Bethers and Scott Brownlee
What’s the most important part of running your call center successfully? Optimizing your resources. In this session, you’ll see how you can utilize user-friendly solutions like Voice Analytics, screen recording, and TCN’s Workforce Optimization to increase your agent engagement.
11:45 a.m. - 12:00 p.m. Closing Remarks
Presenter: Darrin Bird
Thank you for joining us for C3 2024!
12:00 p.m. Conclusion of Conference
Frequently Asked Questions
Get your questions answered right here
What is C3?
C3 is a user group conference powered by TCN that allows individuals and companies to come together to connect, communicate and collaborate. It features speakers who will help educate attendees on industry trends and the best way to utilize TCN’s cloud-based software to achieve contact center goals.
Who is TCN?
TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999 and based in St. George, UT, TCN supports billions of interactions every year between call center agents and customers.
Why should I attend C3?
C3 will take the average TCN user and turn them into a power user. It provides key insights into features that are currently untapped and full of growth potential. Attendees will gain valuable industry insights and inspiration from keynote speakers. Registered attendees will also receive a complimentary gift box to enjoy during and after the conference.
Where and when will C3 take place?
C3 is happening virtually on January 30-31, 2024. This two-day event will be exclusively online, with on-demand viewing available at a later date.
What is the cost of C3 and how do I register?
TCN’s C3 User Conference registration can be submitted at https://go.tcn.com/register-C3-2024 and is entirely free.
Is C3 virtual or in-person?
TCN C3 will be held exclusively online. No travel is necessary.
What can I do to get ready for C3?
Who can I talk to if I want to learn more about TCN’s call center software?
How can I access past C3 events?
You can access past C3 events here.
I have more questions about C3 2023. Who can I contact?
For general questions about TCN’s C3 User Conference, you can contact TCN directly.
Toll-free: 866-745-1900 Email: email@example.com
Save the Date
January 30-31, 2024
With every session carefully curated with call center operations and metrics in mind, you’ll come away with unique insights to solve the everyday challenges contact centers are facing. Be a part of the conversation at this year’s C3 2024!Register Now