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The True Power of Having a Cloud Call Center Software

Business Intelligence (BI)

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Author: Marie Christenson

Call center work comes with a variety of challenges that require tact, flexibility, and sufficient resources. When examining the true power of a cloud-based system, there are a great deal of capabilities. Keep your organization in mind and see why the Cloud is a good fit for your call center.

Set Up

Your call center can begin reaping the benefits of using Cloud from the get-go. Setting up your cloud-based software is a quick and stress free-process; ensuring that your organization has a smooth transition. The process of configuring your call center with TCN’s cloud call center software can be completed in as little as one hour. Comparatively, on-premise technology takes several months to set up due to purchasing hardware and licensing. Cloud-based software helps your call center get up and running without delay.

Costs

When making a change or decision within your call center, cost is always an important aspect to address. A major advantage of using TCN’s cloud call center software is that it does not have a large upfront cost for your organization. All that is needed is a strong internet connection with sufficient bandwidth to do the trick. You don’t need to worry about ongoing costs with a cloud-based system either, because the ongoing costs are simply the flat-rate billing for your monthly subscription.

Not only does using an on-premise system require a large upfront cost for the licenses and hardware, but onsite installations are required every 5-10 years for hardware and software updates.

Using TCN’s cloud call center software also provides your organization with the ability to downsize your payroll and upgrade productivity. This is done by removing onsite hardware and reducing your IT department to only those necessary. If your cloud-based service comes with built-in IT support, your IT team may be removed entirely; decreasing costs and increasing efficiency all in one.

Features

Cloud opens doors to possibilities beyond the existing traditional call center features. In addition to transfers, hold, call wait music, etc. advanced technologies help cloud call centers by providing live call monitoring, click-to-call, and smart IVR. With these added features, TCN’s cloud call center software makes it possible for you to offer only the best for your customers.

Note: Speaking of IVR, one of the many advantages of cloud IVR is that it eliminates the chances of downtime for your server. Having a cloud-based IVR allows your call center to offer 24-hour service with a nearly perfect level of uptime. This provides your organization with stability that is difficult to find when using on-premise systems. Check out this source for more tips on how to increase customer satisfaction using a cloud-based IVR.

Scalability

A cloud-based system creates ways for your call center to lower its employee turnover rates by providing the flexibility of working remotely. This can help retain employees who move, travel, or occasionally work from home.
Whether your company gets bigger or smaller, TCN’s cloud-based call center platform can easily adjust to best meet your needs. Relating to the previously mentioned cost advantages of a cloud-based system, this means you only pay for what you need. No need to pay the expense of bundled costs when you’re only adding one new agent to your team.

With only highlighting a few of the numerous advantages of TCN’s cloud call center platform, it is apparent that your organization can only benefit from making the switch. Waiting to get your call center system in the Cloud will only put you further behind where the industry is headed. It’s time to let your organization soar to new levels with the cloud-based software.

Ready to learn more? Download our free report to learn why more and more call center executives are switching to the cloud.

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About the Author: Marie Christenson


Marie Christenson is the Content Writer and Strategist for TCN, a worldwide leading provider of cloud-based call center technology. As the voice behind the screen, Marie spends her days carefully curating content including company blogs, campaigns, and social media. Since earning a B.S. in Strategic Communications & Marketing from Southern Utah University in 2020, she has enjoyed sharing her ideas and creativity with TCN. In her free time, Marie loves traveling and exploring new places and cultures.