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TCN Launches Operator, Next-Generation Call Center Platform

TCN Releases "TCN Operator"

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Author: TCN

St. George, Utah – May 11, 2021 – TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, today announced the launch of TCN Operator, the next generation of its flagship platform. Built for the modern call center, TCN Operator features an intuitive interface and a comprehensive set of easy-to-use, automated agent tools and advanced apps that all work together to boost agent productivity and improve customer experience.

“TCN Operator is a holistic collection of advanced call center tools that are seamlessly integrated into one cloud-based platform that puts everything in one place and allows monitoring of operations from virtually anywhere,” said Jesse Bird, chief technology officer of TCN. “TCN Operator is highly customizable for meeting all the needs of a call center and, when combined with our no-contract promise, provides maximum flexibility in scaling depending on business conditions. We’re very excited to launch TCN Operator and help call centers worldwide drive operational efficiency and productivity.”

TCN Operator’s features include:

  • Omnichannel Communications: TCN Operator’s omnichannel communications via voice, email, and SMS/text provide a seamless, unified experience for call center agents to interact with customers on whichever channel the customer prefers.
  • Business Intelligence, Reporting & Analytics: TCN Operator provides a 360-degree view of call center operations to identify anomalies or trends and generate actionable insights for evaluating current operations and optimizing future operations. The advanced search and discovery tools through speech analytics provide insights about recorded agent-consumer interactions.
  • Data Management & Compliance: TCN Operator’s advanced and secure data management tools streamline call center practices and simplify call recordings and list management. Its suite of compliance tools ensures adherence to the Telephone Consumer Protection Act (TCPA), the Fair Debt Collection Practices Act (FDCPA), and other state and federal regulations — including new and updated debt collection rules issued by the Consumer Financial Protection Bureau.
  • Workforce Engagement: TCN Operator provides a streamlined approach to managing all aspects of call center operations, including scheduling, forecasting, onboarding and training, evaluating performance and productivity, resolving agent-consumer conflicts, and documenting compliance.
  • Integration & Automation: TCN Operator seamlessly integrates with third-party services and applications — automating key tasks including automatic dialing, predictive dialing, Interactive Voice Response (IVR) for routing calls, and Interactive Voice Messaging (IVM) for surveys and automated payments via portals.

Grounded in TCN’s deep understanding of call centers’ needs, TCN Operator is built on the company’s vast experience in supporting billions of interactions every year between call center agents and customers. TCN Operator is accessible to agents with visual impairments, and integrates with leading CRMs and APIs — including Salesforce and Zendesk.

For more information about TCN Operator, go to:

Media Contact:
Michael Tebo
Gabriel Marketing Group (for TCN)
Phone: 571-835-8775

About the Author: TCN

TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the ClearTouch solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. ClearTouch serves various Fortune 500 companies and enterprises in multiple industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.