In this guide, you will learn how to look for trackable KPI’s as well as how to help your agents be more efficient. Being in the business of call centers, you also know that the quicker your agents can resolve issues, the shorter the phone calls.
In this guide, you will learn how to look for trackable KPI’s as well as how to help your agents be more efficient. Being in the business of call centers, you also know that the quicker your agents can resolve issues, the shorter the phone calls.