Mar 12, 2020

TCN Selected as a Winner of the 2020 CUSTOMER Magazine “Products of the Year” Award for the Seventh Consecutive Year

Posted In: Awards, News, Press Author: TCN

St. George, Utah – March 12, 2020 – TCN, Inc., a leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that TCN’s Cloud Contact Center Platform was selected as a winner of the 2020 “Products of the Year” award, presented by CUSTOMER magazine. This year’s award […]

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Mar 11, 2020

TCN Response to Preventing COVID-19 In The Workplace

Posted In: News, Press Author: TCN

Preventing COVID-19 In The Workplace Learn to protect yourself and your community from getting and spreading respiratory illnesses like coronavirus 2019. Everyone has a role to play in getting ready and staying healthy. TCN has provided in each office extra cleansing wipes and hand sanitizer to help prevent the spread. Additionally, our cleaning staff will […]

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Jan 28, 2020

TCN to Showcase Its Award-Winning Contact Center Technology at Receivables Management Association International’s 2020 Annual Conference

Posted In: Conferences, Press Author: TCN

At the conference, TCN will showcase its newest compliance and “call blocking” technology to improve transparency and call labeling accuracy for the U.S. collections industry. WHAT: Hosted by Receivables Management Association International, RMAi 2020 brings together debt buyers, originating creditors, collection agencies, law firms and brokers from around the world to discuss and debrief on […]

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Sep 20, 2019

Debt Collections Webinar – Understanding The Consumer Financial Protection Bureau’s Notice of Proposed Rulemaking

Posted In: News, Press, Webinar Author: TCN

WHAT: The Consumer Financial Protection Bureau’s (CFPB) recent Notice of Proposed Rulemaking (NPRM) for debt collection is comprised of over 500+ pages explaining the proposed changes to the Fair Debt Collection Practices Act (FDCPA). The free, 90-minute webinar will offer deep insights into the locating/communicating section of the NPRM to identify the risks, requirements and […]

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Sep 17, 2019

TCN Celebrates 20 Years of Innovation, Success and Growth in The Contact Center Industry

Posted In: News, Press Author: TCN

St. George, Utah – September 17, 2019 – TCN, Inc., a leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, today celebrates 20 years of innovation and growth. Founded in 1999 on then-emerging Voice over IP (VoIP) technology, TCN has been an industry leader in developing cloud-based contact […]

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Sep 04, 2019

TCN to Showcase Its Award-Winning Contact Center Technology at Debt Connection Symposium and Expo 2019

Posted In: News, Press Author: TCN

WHAT: Debt Connection Symposium and Expo 2019 (DCS2019), is the industry’s leading conference for collections, compliance and accountability. This year’s annual event will examine the operational decisions affecting company’s goals and the impact those decision have on the protection of the consumer, the brand as well as the company’s performance and continued existence. During the […]

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Jul 16, 2019

TCN and Numeracle™ Announce New Strategic Partnership to Seamlessly Register and Certify Phone Numbers to Avoid Improper Call Blocking

Posted In: Compliance, Partners, Press, TCPA Author: TCN

St. George, Utah & Arlington, Va. – July 16, 2019 – TCN, Inc., a leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, today announced a new partnership with Numeracle™, the pioneer of robocall blocking, labeling visibility and control in the calling ecosystem. Through this partnership, TCN customers […]

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Jun 18, 2019

TCN To Showcase Latest Cloud Contact Center Features at IQPC’s 2019 Customer Contact Week in Las Vegas

Posted In: News, Press Author: TCN

WHAT: The world’s largest customer contact event, 2019 Customer Contact Week, will bring together more than 2,500 contact center and customer care professionals and more than 200 exhibitors on June 24-28, 2019. The conference will celebrate 20 years of customer contact champions while introducing cutting-edge technology and innovations for the industry. During the 2019 Customer […]

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May 29, 2019

Collection Agency Webinar – Important Metrics To Monitor On A Regular Basis

Posted In: News, Press, Webinar Author: TCN

The online event, sponsored by TCN and hosted by AccountsRecovery.net, to detail the types of metrics and data points collection agencies need to track WHAT: Collection agencies can be fountains of data, but enormous amounts of untracked data can lead to overwhelming and inefficient white noise. In many cases, collection agencies are tracking, reviewing and […]

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May 08, 2019

TCN Announces Integration Partnership with Envision, Enhancing Its Cloud Contact Center Platform with Workforce Optimization

Posted In: News, Press, WFO Author: TCN

SEATTLE & ST. GEORGE, Utah, May 8, 2019 — TCN, Inc., a leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, today announced its integration partnership with Envision, a leading technology provider that specializes in the contact center workforce optimization market. Through this partnership, TCN will integrate its […]

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