Running and maintaining a call center is a monumental task. Explosive growth in consumer technology mandates the creation and utilization of a superior call center software platform that fully satisfies customers, business owners, and call center agents. This type of state-of-the-art contact center is modern and sophisticated enough to not only keep up with the latest & greatest technological advancements in software and hardware but also in leveraging the abilities that agents and IT professionals have. Only then can a call center run with the kind of strategy that benefits all parties involved.
None of this is free, though. Today’s call center overhead costs have grown to almost untenable levels, and for larger businesses with significant infrastructure resources, prices can be monstrous. As such, reducing call center overhead costs has become a priority for most call center managers and financial executives. Luckily, with TCN’s cloud-based, award-winning call center software, that goal is more easily accomplished than ever before.
TCN is a leading cloud-based call center solutions provider for small and mid-sized collection agencies worldwide. Founded in 1999, TCN combines a profound grasp of the needs of call center users with a scalable, affordable delivery model, ensuring immediate access to some of the best call center technology at all times.
TCN’s “always-on” cloud-based model gives customers with immediate access the latest version of the TCN software solution, as well as the ability to quickly and easily scale and adjust to expanding business needs. TCN is utilized by various Fortune 500 companies and enterprises in many different industries, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.
How TCN Can Help
TCN is always developing new technology to meet the evolving needs of its customers. With TCN’s cloud-based delivery model, customers receive real-time call campaign cost monitoring, immediate access to the latest updates to the TCN platform, as well as 24/7 professional support to assist customers throughout the user experience.
In today’s competitive business world, companies need to minimize customer hold times while maximizing their bottom line profitability. To meet your needs, TCN’s cutting-edge technology, combined with client-driven adaptability and unique pricing structure, has transformed traditional contact centers into a fully functional Inbound, Outbound, and Blended streamlined solution.
TCN is the complete answer to the headache of rising costs in the call center collections industry. To get going using TCN’s call center solution, one need only have an Internet connection and minimal hardware. TCN provides its cost-effective, cutting-edge solutions through layered integration of leading Cloud as a Service (CaaS), Multichannel, Predictive Dialing, and TCN’s own Interactive Voice Messaging (IVM), and Interactive Voice Response (IVR)—all accessed via a secure login.