TCN’s Assistive Technology Helps Junior Blind of America Students Gain Contact Center Skills and Secure Employment
St. George, Utah – November 19, 2015 TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, celebrates the success of its ongoing partnership with Junior Blind of America, a non-profit organization dedicated to helping children, youth and adults reach their greatest potential. Through the partnership, established in July 2014, Junior Blind of America has adopted TCN’s “Platform 3 VocalVision,” a virtual call center technology for the visually impaired, as the technology platform for its Contact Center Training program.
Offered as part of its Employment Services Program, Junior Blind’s Contact Center Training is designed to provide students with the skills necessary to be employed and competitive in the contact center industry. Optimized to work with Job Access With Speech (JAWS) technology, Platform 3 VocalVision enables visually impaired students to effectively navigate TCN’s cloud-based contact center suite. JAWS, the world’s most popular screen reader, is developed for computer users whose vision loss prevents them from viewing screen content or navigating with a mouse. By leveraging TCN’s platform within Junior Blind’s curriculum, the students receive the hands-on experience and skills they need to secure employment.
According to the National Federation of the Blind, the unemployment rate of blind or visually impaired working age adults was 59.8 percent in 2013, meaning only 40.2 percent were employed. Some experts also state that the actual unemployment rate can be significantly higher since the figure does not include those who have given up on their career search altogether. To help combat this issue, Junior Blind has been educating adults who are blind or visually impaired on the latest assistive technology devices and software to improve their ability to succeed in today’s competitive job market.
“Junior Blind of America remains committed to training our students for success by equipping them with the skills they need to achieve gainful employment,” said Allison Burdett, director of rehabilitation and employment services at Junior Blind of America. “Our ongoing partnership with TCN has allowed us to broaden our curriculum and provide our students with the opportunity to thrive within the customer service and call center field.”
The Employment Services program provides adults who are visually impaired with the customer service training they need to secure employment across guest services departments, call centers, warehouses, and other industries. The partnership with TCN has helped strengthen and diversify Junior Blind’s employment training program.
“We are excited about the continued success of our partnership with Junior Blind of America and the opportunity to help their students obtain essential technology skills needed to launch their careers in the contact center industry,” said Terrel Bird, CEO and co-founder of TCN. “We are confident that this partnership is directly playing a role in not only expanding our technology user base, but also opening new doors of employment for visually impaired adults who are trying to launch their careers and succeed in life.”
TCN Platform 3.0 is a cost-effective, advanced cloud-based contact center suite that eliminates the need for complicated hardware and improves connectivity between agents and customers, increasing efficiency without the need for additional staff. It provides industry-leading features such as predictive dialer, Interactive Voice Recording (IVR), call recording, and business analytics. Its “always-on” cloud-based delivery model gives end-users the ability to quickly and easily scale and adjust to evolving business needs.
To learn more about TCN VocalVision, visit: Visually Impaired Agent Solutions.
About Junior Blind of America:
Since 1953, Junior Blind has helped children, youth and adults reach their greatest potential through programs that offer innovative and individualized methods of education, recreation, training and rehabilitation—all free of charge to families. To learn more, please visit www.juniorblind.org.