Call Center Software Provider TCN In The UK Secures New Client – With Testing To Implementation In Just 24 Hours.
TCN, Inc., has announced a new client, a BPO based in Kenya that contacted the company after hearing positive feedback within the industry.
Last month, Techno Brain, based in Nairobi, contacted the TCN sales team to request a demo of its product.
TCN is a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies with offices globally. It opened its UK head office last month in Shrewsbury, Shropshire, West Midlands.
Head of UK Operations & Sales, Spencer, Taylor, said Techno Brain, which provides outsourced contact centre services, contacted TCN via its main sales line after hearing good reviews.
“The challenge we were set, was whether we could implement the software fast enough for the client in conjunction with them securing a new client here in the UK,” said Spencer.
“Essentially, this meant following the demonstration, we were able to set-up and implement our TCN Operator system on the same day. Techno Brain signed a contract, successfully completed their trial period, and then moved into the rolling monthly contract.
“What was so great about this client set-up, is that it evidences how well TCN works on a global level with support 24/7 across all time zones. Because Techno Brain was dialing into the UK, the US team sent the inquiry over to the UK team, and Emma Reynolds, UK Account Manager/Sales Development Representative with assistance from Mario Anghel, Customer Success Manager based in our Romania Office, galvanized quickly to meet the client’s request.
“We have since acquired US numbers them as they are also dialing into the US now. We are delighted to have been able to provide such a seamless, swift service and to have Techno Brain on board.”
Techno Brain BPO is a business process outsourcing and IT-enabled services division of the Techno Brain Group -Africa’s leading ICT solutions and education and training provider.
It offers specially tailored, affordable, quality, and high-end solutions in the areas of call center management, back-office services, knowledge process management, digital media services and shared services utilizing the latest technology and state-of-the-art infrastructure to clients across the globe.
Rajesh Nair, Deputy Director of BPO-ITES Business Unit, said: “We were looking for a contact center software provider and headed straight to TCN on the back of what we had heard about the company and its service.
“They understood our requirements and the speed at which we wanted to work, and they achieved it in an incredible timeframe.
“The service and support we have received has been phenomenal. Nothing is too much trouble, and we know that we can continue to tailor the product to best suit our needs as we rapidly expand. We look forward to additional training and the weekly calls.”
TCN has two decades of experience building cloud-based contact center systems with thousands of clients worldwide across most continents, handling billions of calls a day. In addition to the UK and Europe, it has global data centers and offices worldwide, including the USA, Canada, India, and Australia.
For more information about TCN, visit www.tcn.com or call TCN UK on +44 (0) 800-088-5089