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TCN Capping off its 2023 Webinar Series by Helping Contact Centers Streamline Automated Processes and Payments

How to Save Time and Money Using LMS

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Author: TCN

Cloud-based call center technology provider TCN will host the final webinar of the 2023 series focused on LMS with payments and automation, an invaluable set of solutions in its advanced call center software platform

TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies, will host its free webinar, How to Save Time and Money Using Process Automation, on Wednesday, October 11, 2023. The informational session will dive into everything contact centers need to know about reducing costs while increasing efficiency through automation and List Management Services (LMS) with payments.

During the webinar, TCN product experts will walk through real-time demonstrations and provide an overview of the various automated features and LMS functions. Specifically, the speakers will break down the following:

  • How implementing LMS can save time while parsing data
  • Scrubbing with LMS (Reassigned Number Database and compliance)
  • What advantages you gain through LMS
  • How clients are utilizing LMS and automation to streamline operations

Designed to reduce wasted time and resources, automated solutions can help combat increasing costs per collection and reduce agent dependency. To demonstrate how automation can do this, TCN will show live demos of payment processes and other automated solutions.

Mike Borden, senior account manager, TCN
Mike Borden is a senior account manager at TCN. Mike started in 2004 as a Sales Rep and has since strived to bring all of TCN’s customers better service through his dedication and TCN’s advanced software. After majoring in computer science, Mike went on to work for years in the realm of IT and has dedicated much of his career to providing consumers with technology solutions. When he is off the clock, Mike enjoys fishing with his family in the beautiful outdoors.

Scott Brownlee, director of product training and customer engagement, TCN
Scott Brownlee is the director of product training and customer engagement at TCN. During his more than 30 years of hands-on experience in the account receivable management (ARM) industry, he has focused mainly on the healthcare vertical and has gained a wealth of practical knowledge. In 2003, Scott successfully started a new business vertical at a near-shore contact center that had its agents outperforming the USA-based control group of agents at a 1-1 level within four months.

From serving on the ACA International Council of Delegates and the ACA International Education & Credentialing Committee to his current position at TCN, Brownlee continues to enhance the performance of the call center industry at local, regional and national levels.

Date: October 11, 2023
Time: 11:00 a.m. – 12:00 p.m. MDT

To register for this free webinar, visit

About the Author: TCN

TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN combines a deep understanding of the needs of call centers with a unique approach to pricing – no contracts, monthly minimums or maintenance fees – that supports rapid scaling and instant flexibility to changing business needs. TCN’s contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN is trusted by Fortune 500 companies and enterprises of all sizes in multiple industries in many countries.