TCN Forms Strategic Partnership with Master Agency CarrierSales
St. George, Utah – January 13, 2015 — TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, today announced its strategic partnership with CarrierSales, a telecom master agency with hundreds of sales partners around the country. Under the agreement, CarrierSales will promote TCN’s cloud-based contact center suite, Platform 3.0, to its agent network of VARs, MSPs, systems integrators, telecom resellers, and hardware vendors.
As a carrier-neutral master agency, CarrierSales provides a variety of telecommunications solutions including high-speed Internet, SIP, and other cloud-based services. The partnership with TCN will help strengthen CarrierSales’ hosted contact center offerings to its sales partners and create a competitive advantage by leveraging Platform 3.0’s cloud-based delivery model with consumption-based pricing. In addition, the partners can generate sales opportunities by utilizing Platform 3.0’s API tools that allow seamless integration to all existing CRM platforms, including Salesforce, SugarCRM, QuickBooks, and Microsoft Dynamics.
“As a leader in the advanced contact center space, we were looking to further develop our carrier portfolio,” said Josh Lupresto, director of sales engineering at CarrierSales. “We’re thrilled to be able to leverage TCN’s unique pay-as-you-go model to distinguish CarrierSales as the elite master agency and offer it to our partners looking to sell contact center solutions.”
TCN Platform 3.0 is a cost-effective, advanced cloud-based contact center suite that eliminates the need for complicated hardware and improves connectivity between agents and customers, increasing efficiency without the need for additional staff. It provides industry-leading features such as predictive dialer, Interactive Voice Recording (IVR), call recording, and business analytics. Its “always-on” cloud-based delivery model gives end-users the ability to quickly and easily scale and adjust to evolving business needs.
“We are excited about our partnership with CarrierSales, one of the largest and most esteemed master agencies in the country, and introducing the benefits of our unique, advanced cloud-based call center suite to its sales partner network,” said Terrel Bird, CEO of TCN. “With the adoption of cloud-based technologies on the rise, we are confident that our technology will help generate additional business opportunities for CarrierSales’ partners and give them a competitive edge in the growing marketplace.”
Since 2001, Utah-based master agency CarrierSales (www.carriersales.com) has built one of the most successful telecom and cloud practices in the nation. With the ability to fulfill the business requirements of both large enterprises and small businesses across the United States, it has supported its sales partners with dedicated attention, unparalleled back office support and aggressive commissions, as well as a forward-thinking portfolio that’s tailored to capture smart revenue opportunities in cloud, mobility, IT and data services, as well as legacy offerings.
A proud member of the Alliance Partners, CarrierSales shares the group’s mission of fostering best business practices nationwide for the channel ecosystem, creating an environment of continuous growth and improvement, which benefits partners, suppliers and clients alike.