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Staying Current on Cell Phone Scrubbing

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Author: TCN

With TCPA compliance being a hot topic for the past 2 years, TCN clients should take comfort in the fact that they have had the best TCPA compliance tools at their disposal all along. TCN offers a sophisticated 2 tier security in identifying cell phones and allowing our clients to take proper action with phone numbers that are cell phones with scrubbing using Block Assignment Identification and Portability Identification.

Block Assignment

For over 4 years TCN has been offering FREE Cell phone identification and scrubbing based on the block assignments of telephone numbers. A block assignment is the listing of a range of phone number prefixes that are assigned to wireless carriers.

Portability Identification

For over 1 year TCN has also enhanced Block Assignment Scrubbing with Portability Identification. This is the identification of those phone numbers that have been ported or changed by the consumer from a wire-line (land phone) to a wireless (cell phone). In other words, this allows for proper identification of phone numbers that were originally landlines but have recently been ported to be a cell phone.

TCN updates our databases of Intermodal Ported Telephone Numbers on a daily basis.

All (100%) of TCN’s clients have 24/7 access to:

  • FREE real time identification and scrubbing of wireless identified phone numbers just-in-time.
  • Simple secure controls to enable or disable scrubbing and/or ensure default scrubbing
  • Identification of wireless numbers in standardized or custom Dial File Result reports and notification that a number was not dialed

In addition, TCN offers as a subscription service to our clients a stand-alone list scrubber.

About the Author: TCN

TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN combines a deep understanding of the needs of call centers with a unique approach to pricing – no contracts, monthly minimums or maintenance fees – that supports rapid scaling and instant flexibility to changing business needs. TCN’s contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN is trusted by Fortune 500 companies and enterprises of all sizes in multiple industries in many countries.