Meet the TCN Team at the ICMI Contact Center Expo & Conference!
The Contact Center Expo & Conference is the premier global gathering for the contact center industry and we hope you’ll join us there in Orlando from May 4-7th to hear about the launch of Competitive Analytics, a fully integrated business intelligence analytics solution within our cloud-based call center suite, TCN Platform 3.0.
We’ll be in Booth 231 showing how the new solution provides real-time business intelligence (BI), analytics and reporting through intuitive and customizable dashboards.
Competitive Analytics is embedded into our Software-as-a-Service (SaaS) platform and helps organizations make informed decisions on key metrics, enhance agent performance and productivity, and improve overall operational efficiency.
We are confident that the tool will help transform contact centers and we’d love to meet you and run through a demo to see if TCN might be just what your contact center has been looking for!