Meet the TCN Team at the ICMI Contact Center Expo & Conference!
The Contact Center Expo & Conference is the premier global gathering for the contact center industry and we hope you’ll join us there in Orlando from May 4-7th to hear about the launch of Competitive Analytics, a fully integrated business intelligence analytics solution within our cloud-based call center suite, TCN Platform 3.0.
We’ll be in Booth 231 showing how the new solution provides real-time business intelligence (BI), analytics and reporting through intuitive and customizable dashboards.
Competitive Analytics is embedded into our Software-as-a-Service (SaaS) platform and helps organizations make informed decisions on key metrics, enhance agent performance and productivity, and improve overall operational efficiency.
We are confident that the tool will help transform contact centers and we’d love to meet you and run through a demo to see if TCN might be just what your contact center has been looking for!
Have you checked out the TCPA Compliance eBook yet? It offers a plain English breakdown of the new TCPA rules, as well as checklists to help you stay compliant with the changes.
About the Author:
TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN combines a deep understanding of the needs of call centers with a unique approach to pricing – no contracts, monthly minimums or maintenance fees – that supports rapid scaling and instant flexibility to changing business needs. TCN’s contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN is trusted by Fortune 500 companies and enterprises of all sizes in multiple industries in many countries.