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Why the Government Uses Call Center Technology

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Author: TCN

Government Call Center Solutions

What Are the Benefits?

Elections are looming. Constituents want responses to their phone calls, letters, or emails. A proposition may pass unless the troops are mobilized. Mailers, emails, and door-to-door approaches are limited and costly. Phone calls are too expensive and labor intensive. For all of these reasons and more, the government has started using virtual call center solutions.

Ultimately, virtual call centers have the potential to facilitate better service provision. Government departments are becoming more and more interested in using call centers as an e-governance tool. Call center solutions can provide the government with opportunities to deliver better services to citizens.

Government call center solutions allow you to record the message you want to send in your own voice so the public can become familiar with not only your name, but also with your voice. TCN’s computerized call engines contact thousands in minutes and play your pre-recorded message as soon as a person or answering machine picks up the phone. It is by far the most economical and speedy way to get your message, name, cause, and voice out there.

Here in the United States, the US Federal General Services Administration (GSA) and other government departments chose call center solutions for Government to enable telecommuting as the key to their carbon imprint reduction, disaster recovery, and accessibility initiatives.

About the Author: TCN

TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN combines a deep understanding of the needs of call centers with a unique approach to pricing – no contracts, monthly minimums or maintenance fees – that supports rapid scaling and instant flexibility to changing business needs. TCN’s contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN is trusted by Fortune 500 companies and enterprises of all sizes in multiple industries in many countries.