Skip nav to main content.

Do You Know Your ABCs?

Posted In:

Author: TCN

Brush up on your Phonetic Alphabet.

The Phonetic Alphabet is an important tool in phone conversation. TCN has auto dialer systems for sale that will help you connect with those interested in your message or product. When you are on the phone with them there is the initial sale or invitation and then the follow up. The follow up includes gathering information and finishing the process. The follow up must be done carefully and correctly. For this reason we recommend that you have your call agents memorize the phonetic alphabet and use it when taking information.

A – Alpha
B – Bravo
C – Charlie
D – Delta
E – Echo
F – Foxtrot
G – Golf
H – Hotel
I – India
J – Juliett
K – Kilo
L – Lima
M – Mike
N – November
O – Oscar
P – Papa
Q – Quebec
R – Romeo
S – Sierra
T – Tango
U – Uniform
V – Victor
W – Whiskey
X – Xray
Y – Yankee
Z – Zulu

When repeating words to your customers it is important that you spell out words with the phonetic alphabet. If you mess up the follow up information the call was for nothing.

About the Author: TCN

TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN combines a deep understanding of the needs of call centers with a unique approach to pricing – no contracts, monthly minimums or maintenance fees – that supports rapid scaling and instant flexibility to changing business needs. TCN’s contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and advanced apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN is trusted by Fortune 500 companies and enterprises of all sizes in multiple industries in many countries.