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A Look at Your Call Center Software and its Customer Experience

5 Star Customer Experience

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Author: Hannah Gardine

With hundreds of employees, constant industry changes, and high turnover rates, call center managers can be caught up in other operational duties and can forget what matters most— their customers. 

TCN’s call center software helps you get rid of the spreadsheets and back to the drawing board. In this case, your drawing board is completely cloud-based and customizable to fit your needs. 

Implementing call center software shouldn’t be left last on your to-do list. As you utilize cloud-based solutions, your customers will come out of your calls with a great experience with your agents. 

Listen with Effectiveness 

After your agents get off their calls with customers, there is still work to be done. But, how do you know what your customers are saying? The best way to reach your customers is to ensure that you communicate on channels that they prefer.

Call centers must utilize omnichannel communication to enable customer feedback effectively. Channels such as emails and surveys help you manage with clarity.

Take Feedback With Stride

Just as customers expect excellent service from you, TCN provides their customers with exceptional and ongoing support. No complicated hardware is required. With cloud-based software, you have all the tools you need to offer your customers a great experience— all at your fingertips.

Take a look at what customers are saying,

“Overall, [our] experience with TCN has been very positive. Their customer service and support staff have been stellar. We are also very pleased with the performance of the platform, as well as the ongoing innovations introduced. In response to recent events, a large number of employees shifted to work at home. With the advanced VIP ACD/Dialer solutions provided by TCN, the move was transparent to the staff. All of [our] telecommunication services hosted across five geographically dispersed call centers were transitioned to work at home without incident.”

Operations VP, A Financial Services Company

TCN is here to help you manage your agents through a new lens. Take charge of your success and request a demo today.

About the Author: Hannah Gardine

Hannah Gardine is currently working as a marketing intern at TCN, a leading provider of cloud-based call center software. She is earning her B.S. in Marketing at Dixie State University. Passionate about creative marketing strategy and digital marketing, she enjoys being able to collaborate with the team and help with all aspects of TCN’s marketing initiatives.