Contact Centre Solution TCN Partners With Vodafone in Romania
London/Midlands UK, Bucharest, Romania and St. George, Utah, USA – May 12, 2025
TCN EU, a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, has announced a new partnership deal with Vodafone in Romania.
Vodafone Group Plc, is a British multinational telecommunications company with its Romanian headquarters in Bucharest. Bucharest also serves as the EU headquarters for TCN.
The agreement will see Vodafone reselling the TCN call center platform to its clients, marking the culmination of many months of planning and negotiations.
As one of the largest telecom operators in Europe, Vodafone will leverage this partnership to offer TCN’s advanced contact center solutions to its B2B market and governmental institutions across Romania.
Victor Marcu, EMEA Business Manager for TCN, who boasts over 25 years of experience in IT operations management in major enterprises, spearheaded the initial meetings with Vodafone to forge this partnership.
“TCN offers unrivaled cloud-based call center technology, and Vodafone recognized the significant benefits it could bring to their customers. The TCN Operator platform democratizes access to a high-end solution covering small, midsize and large enterprises with any number of agents, from just a few to 6000 (TCN’s largest client), offering an excellent way for Vodafone to diversify, which is one of the great advantages of TCN software,” he added.
Alex Mina, EMEA Business Development Director, emphasized the deal’s significance for TCN, noting the extensive efforts required to onboard a partner of Vodafone’s scale. “Vodafone is also our telecom provider in the Romania. With no capital expenditure involved, this business strategy is a win-win situation for both parties.”
“We anticipate that our software will enhance Vodafone’s partner and client solutions, supporting the sale of products from their supplier portfolio. We expect this partnership to drive significant growth for TCN in Romania.”
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Offering a comprehensive contact center solution designed with client needs in mind, TCN eliminates inhibiting hardware, monthly minimums, and maintenance fees, unlike most competitors. TCN’s platform, Operator, is entirely web-based and available on-demand with unlimited capacity, empowering contact centers through cloud-based predictive dialing tools and enabling contact centers to achieve more with less, utilizing sophisticated inbound, outbound, and blended calling technologies for optimal ROI. TCN transforms contact center operations seamlessly, maximizing efficiency and communication in today’s dynamic business landscape.
TCN brings over two decades of experience in building cloud-based contact center systems. It serves thousands of clients worldwide and handles billions of interactions annually. In addition to its presence in the UK and Europe, TCN operates global data centers and offices in the USA, Canada, India, UK, EU, and Australia.