Business Intelligence

Since telephones were invented, individuals have been selling, explaining and promoting products, services and ideas…

Just as it is vital to stay in tune with our minds and bodies, it…

It takes a lot to run a contact center. You need good management, hard workers,…

A lot has changed within the call center industry. One of the biggest changes has…

Like many business ventures, call centers started in humble beginnings. What began as individuals calling…

The backbone of every contact center is the software it runs on. Every business has…

What is Business Intelligence? Business intelligence (BI) is a key asset for any organization, especially…

Many things make a call center successful and manageable. Here at TCN, our cloud-based software…

It seems like in today’s world, we are constantly getting updates about the latest and…

Data and business intelligence reporting is becoming more crucial to how a call center operates…

TCN is your IT department “In the Cloud” for all your IVR needs. An IVR…

A good business knows that there is always room for improvement. That is especially true…